At a Glance
- Tasks: Be the go-to person for residents during building projects, ensuring clear communication and support.
- Company: Join Cardo Group, a leading provider in building maintenance with a focus on community.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Other info: Embrace diversity and inclusion in a company that values every voice.
- Why this job: Make a real difference in residents' lives while working in a dynamic team.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 40500 - 49500 £ per year.
Cardo Group is a leading provider of building maintenance and improvement services to social housing providers and public bodies across the UK.
With over 1,000 colleagues operating in South Wales, the South West, London, the South East, the Midlands, and Scotland, we continue to expand with ambitious plans for nationwide growth.
We deliver a comprehensive range of services tailored to the needs of our clients and their residents, including:
- Retrofit and energy efficiency upgrades
- Responsive repairs, voids, and disrepair (including damp & mould)
- Compliance and statutory servicing
- Refurbishment and project works
- Mechanical and electrical (M&E) services
- Commercial building maintenance
- Planned maintenance aligned to the Decent Homes Standard
At the heart of our work is a commitment to delivering high-quality services that improve homes and enhance lives.
We are currently looking for 2 Resident Liaison Officers to join our team in Hemel Hempstead.
You will act as the main point of contact between residents, contractors, and the housing organisation during planned works, repairs, or regeneration projects.
The role ensures residents are well-informed, supported, and their concerns are addressed, minimising disruption and maintaining positive relationships.
Accountabilities/Responsibilities
- Resident Communication & Support
- Serve as the first point of contact for residents regarding planned works, maintenance, and housing-related issues.
- Provide clear and timely information about the scope, timelines, and impact of works.
- Arrange and attend resident meetings, drop-in sessions, and home visits.
- Offer support to vulnerable residents to help them cope with disruption.
- Respond to queries, complaints, and feedback, escalating issues where necessary.
- Project Coordination
- Liaise with contractors, project managers, and housing officers to coordinate works and minimise inconvenience to residents.
- Maintain up-to-date resident contact details and communication logs.
- Assist with scheduling appointments and access arrangements for works.
- Monitor works on-site to ensure contractors meet agreed standards and respect residents' homes.
- Community Engagement
- Promote resident involvement in decision-making and community improvement projects.
- Support resident consultation processes and surveys.
- Encourage positive relationships between residents, contractors, and the landlord.
- Administration & Reporting
- Keep accurate records of all communications, meetings, and agreed actions.
- Prepare reports on resident engagement, complaints, and satisfaction levels.
- Track and monitor progress of works and resident concerns, feeding into project reviews.
Key Skills & Experience
- Experience working in customer service, housing, or community engagement.
- Strong interpersonal and communication skills.
- Ability to manage conflict and handle difficult conversations with diplomacy.
- Organisational and time management skills.
- Proficiency with Microsoft Office and database systems.
- Driving License
Why Join Cardo Group?
At Cardo Group, we are growing, evolving, and building a stable foundation for long-term success.
When you join us, you become part of a forward-thinking company that values innovation, integrity, and inclusivity.
We are dedicated to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed.
We recognise that diverse perspectives strengthen our business, drive innovation, and help us better serve the communities we work with.
Equity - We ensure fair opportunities for growth and success, removing barriers that may stand in the way.
Diversity - We embrace different backgrounds, experiences, and viewpoints, knowing that diversity fuels creativity and progress.
Inclusion - We foster a culture where every team member has a voice and feels a true sense of belonging.
At Cardo Group, EDI is more than a policy, it's part of who we are.
We actively promote an environment where all individuals, regardless of race, gender, age, ability, sexual orientation, or background, can thrive.
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Resident Liaison Officer Cardo Group Job listing in Hemel Hempstead employer: Retrofit Professionals
EQUANS is an exceptional employer, offering a dynamic work environment in Coleshill, Birmingham, where you can thrive as a Retrofit Coordinator. With a strong focus on employee growth, we provide extensive learning opportunities, competitive salaries, and a comprehensive benefits package, including a company vehicle and generous leave. Our inclusive culture fosters collaboration and support through various employee networks, ensuring that every team member feels valued and empowered to make a meaningful impact in the energy efficiency sector.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer Cardo Group Job listing in Hemel Hempstead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Retrofit Professionals. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Retrofit Professionals before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Resident Liaison Officer Cardo Group Job listing in Hemel Hempstead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Retrofit Professionals:Your cover letter is your chance to shine! Tell us why you want to work at Retrofit Professionals specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Retrofit Professionals!
How to prepare for a job interview at Retrofit Professionals
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
