At a Glance
- Tasks: Be the go-to person for residents during home improvements, ensuring smooth communication and support.
- Company: Join Equans, a company dedicated to community impact and excellent customer service.
- Benefits: Enjoy 25 days annual leave, life cover, discounts, and professional development opportunities.
- Other info: Inclusive workplace culture focused on growth, wellbeing, and community engagement.
- Why this job: Make a real difference in local communities while developing your skills in a supportive environment.
- Qualifications: Experience in customer service or housing roles, with strong communication and organisational skills.
The predicted salary is between 24750 - 30250 £ per year.
Equans is recruiting for a Resident Liaison Officer (RLO) to join our team in Maida Vale, West London, supporting the delivery of refurbishment and retrofit works on social housing schemes across the area. If you’re passionate about delivering excellent customer service, experienced in resident- or tenant-facing roles, and committed to making a positive impact in local communities—this could be the ideal role for you.
As an RLO, you will act as the principal point of contact for residents living in homes undergoing improvement works. You’ll ensure they feel informed, respected, and fully supported before, during, and after the programme—helping achieve smooth delivery on site and high levels of customer satisfaction.
What will you deliver?
- Serve as the first point of contact for residents affected by planned works
- Provide clear, timely and accurate communication before, during, and after works
- Liaise with site teams, contractors and external partners to coordinate access and scheduling
- Prepare and distribute resident letters, information packs, surveys and engagement materials
- Log, track and help resolve resident queries, complaints and concerns
- Maintain detailed records of contact, visits, access issues, safeguarding notes and resolutions
- Work closely with site management to minimise disruption and support efficient delivery
- Identify and support vulnerable residents, ensuring safeguarding procedures are followed
- Promote a positive image of Equans on site and in the community
Who are you?
- Experience as a Resident Liaison Officer, Housing Officer, Customer Service Advisor, or similar role (construction, housing or regeneration experience is highly desirable)
- Excellent communication and interpersonal skills, with the confidence to engage sensitively with residents
- Strong organisational skills and the ability to manage your own workload
- Calm, professional approach to resolving challenges and complaints
- Good administrative and record-keeping ability
- Full UK driving licence preferred
What can we offer you?
- 25 days annual leave (+ public holidays)
- Life cover equivalent to 2× annual salary
- Employee shopping discounts across major brands
- Cycle-to-work scheme and holiday purchase options
- Two paid corporate social responsibility days per year
- A wide range of training and professional development opportunities
- A friendly, supportive work culture focused on growth and wellbeing
At Equans, we believe in creating inclusive, diverse workplaces that reflect our communities. We welcome applicants from all backgrounds and are committed to supporting your development and wellbeing throughout your journey with us.
Resident Liaison Officer Equans Job listing employer: Retrofit Professionals
EQUANS is an exceptional employer, offering a dynamic work environment in Coleshill, Birmingham, where you can make a meaningful impact in the energy efficiency sector. With a strong focus on employee growth, we provide extensive training opportunities, a competitive benefits package including a company vehicle and generous leave, and a supportive culture that champions diversity through various employee networks. Join us to be part of a forward-thinking team dedicated to sustainability and innovation.
