At a Glance
- Tasks: Supervise breakfast service, ensuring exceptional guest experiences and smooth operations.
- Company: Join the vibrant team at Twr y Felin Hotel in beautiful Pembrokeshire.
- Benefits: Earn £13.35 per hour, enjoy free parking, and receive employee discounts.
- Other info: Flexible working hours to fit around your studies and lifestyle.
- Why this job: Be part of a dynamic environment with opportunities for rapid career growth.
- Qualifications: Previous supervisory experience and excellent guest service skills required.
The predicted salary is between 27000 - 28000 £ per year.
Salary: £13.35 per hour
Location: Twr y Felin Hotel, St Davids, Pembrokeshire, SA62 6QT
Working pattern: Part-time, permanent. 22.5 hours per week, 7:30am-12pm five days per week across a seven-day rota including weekends, bank holidays and key seasonal periods such as Christmas and Easter.
About the role
We are looking for a Breakfast Supervisor to join our enthusiastic and dedicated team at Blas Restaurant, Twr y Felin Hotel. You will be responsible for supervising the daily breakfast service, delivering a consistently high level of guest service and ensuring smooth front of house operations throughout the morning.
What you'll be doing:
- Supervising the daily operation of the restaurant floor during breakfast service, anticipating guests' needs to deliver exceptional quality of service
- Acknowledging regular guests and building relationships with all guests
- Taking and posting orders accurately and efficiently, including allergies and preferences
- Ensuring the breakfast buffet is well stocked with fresh items throughout service
- Explaining the menu and ingredients to suit individual guest tastes
- Maintaining a professional and helpful image, ensuring full cooperation with colleagues across all departments
- Supporting event operations including weddings, Christmas, New Year, Easter and bank holidays
What you'll bring:
- Previous experience in a similar front of house or supervisory role preferable
- Excellent guest service skills with a can-do attitude
- Superb attention to detail
- Good knowledge of local food and drink
- Ability to work well under pressure in a busy environment
- A flexible attitude to working patterns across seven days
What's on offer:
- £13.35 per hour
- Free parking on site
- Uniform provided
- Workplace pension
- Share of gratuities
- Employee Recognition and Reward Scheme
- Low season room rates for employees, friends and family
- 25% employee discount at Blas Restaurant, Twr y Felin Hotel
- Individual training and development opportunities
- Rapid career progression opportunities across the organisation
- Employee referral programme with bonuses for introducing new employees
- Full and part-time flexible contracts available to work around studies and family life
- Health and wellbeing programme
Candidates must be able to reliably commute to St Davids, Pembrokeshire.
Supervisor employer: Retreats Group
Twr y Felin Hotel is an exceptional employer, offering a vibrant work culture where team members are valued and encouraged to grow. With competitive pay, flexible working hours, and unique benefits such as low season room rates and employee discounts, we prioritise the well-being and development of our staff in the beautiful setting of St Davids, Pembrokeshire.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Twr y Felin Hotel and Blas Restaurant. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how it relates to the Breakfast Supervisor role.
✨Tip Number 3
Show off your personality! When you’re in the interview, let your enthusiasm shine through. They want someone who can build relationships with guests, so don’t be afraid to show your friendly side.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you’re genuinely interested in the position and helps keep you fresh in their minds as they make their decision.
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in supervisory roles, especially in hospitality. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your guest service expertise!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Tell us why you’re excited about the Breakfast Supervisor role at Blas Restaurant. Share any personal experiences that relate to our values and how you can contribute to our team.
Show Off Your Attention to Detail:In the hospitality industry, details matter! When filling out your application, make sure everything is neat and error-free. This shows us you care about quality and professionalism, which is exactly what we need.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we offer!
How to prepare for a job interview at Retreats Group
✨Know the Menu Inside Out
Make sure you’re familiar with the breakfast menu and any special dietary options. Being able to explain dishes and ingredients confidently will impress your interviewers and show that you’re ready to engage with guests.
✨Show Off Your Guest Service Skills
Prepare examples of how you've provided excellent guest service in the past. Think about times when you went above and beyond to meet a guest's needs, as this role is all about delivering exceptional service.
✨Demonstrate Team Spirit
Since you'll be working closely with colleagues, highlight your ability to collaborate and support your team. Share experiences where you’ve worked well under pressure or helped out during busy periods.
✨Be Ready for Scenario Questions
Expect questions about how you would handle specific situations, like a guest complaint or a busy breakfast rush. Practise your responses to these scenarios to show that you can think on your feet and maintain a professional image.
