Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with users daily, troubleshoot issues, and improve support operations.
- Company: Join a dynamic tech company focused on innovative solutions.
- Benefits: Competitive salary, comprehensive benefits, and hybrid work options.
- Why this job: Make a real impact by helping users and solving complex problems.
- Qualifications: 2-4 years in technical roles, JavaScript knowledge, and strong communication skills.
- Other info: Opportunity for career growth in a supportive environment.
The predicted salary is between 44000 - 62000 £ per year.
In this role, you will:
- Talk to users every day via Service Cloud and Zoom.
- Teach Retool users best practices around performance and development workflows.
- Explore our codebase, logs, and test instances to debug difficult problems.
- Troubleshoot new bugs and formalise bug reports.
- Represent customers internally and advocate for key issues.
- Contribute to our documentation.
- Help users debug issues with many different database types and APIs.
- Analyse and improve our support operations.
- Help us track support metrics and share findings you identify.
The skill set you’ll bring:
- 2-4 years of experience working in technical and customer-facing roles.
- Intermediate understanding of JavaScript and web development.
- Experience supporting a SQL or NoSQL database management system.
- Ability to communicate effectively through writing and in person.
- Ability to think on your feet and come up with creative solutions to non-obvious problems.
- Ability to empathise with customer challenges.
- Proven ability to diagnose and resolve complex issues in high-availability, production web environments.
- Strong understanding of RESTful APIs, latency bottlenecks, and error handling in web services.
- Ability to diagnose infrastructure-related incidents affecting SaaS uptime, including degraded service performance and regional outages.
- Holds a relevant cloud certification such as AWS Certified Cloud Practitioner, AWS Certified Solutions Architect, Google Cloud Associate Cloud Engineer, or equivalent.
- Bonus points if you know React and can fix minor bugs in our codebase.
Retool provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
The base pay range for this role is £54,000 – £77,500 per year. Retool offers generous benefits to all employees and hybrid work location.
Support Engineer, EMEA employer: Retool
Contact Detail:
Retool Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer, EMEA
✨Tip Number 1
Get comfy with our tools! Familiarise yourself with Service Cloud and Zoom before your interview. It’ll show you’re proactive and ready to hit the ground running.
✨Tip Number 2
Brush up on your JavaScript and database knowledge. Being able to chat about your experience with SQL or NoSQL databases will definitely give you an edge during discussions.
✨Tip Number 3
Practice your problem-solving skills! Think of some tricky scenarios you’ve faced in past roles and how you tackled them. We love hearing about creative solutions!
✨Tip Number 4
Don’t forget to check out our careers page for more roles! Applying directly through our website not only shows your interest but also helps us keep track of your application.
We think you need these skills to ace Support Engineer, EMEA
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your experience with JavaScript, SQL, and any cloud certifications you hold. We want to see how your skills align with the role of Support Engineer, so don’t hold back!
Be Customer-Focused: Since this role involves talking to users daily, emphasise your ability to empathise with customer challenges. Share examples of how you've helped customers in the past – it’ll show us you’re the right fit!
Keep It Clear and Concise: When writing your application, clarity is key! Use straightforward language and avoid jargon unless necessary. We appreciate a well-structured application that’s easy to read.
Apply Through Our Website: We encourage you to apply directly through our careers page. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you can check out all the benefits we offer!
How to prepare for a job interview at Retool
✨Know Your Tech Inside Out
Make sure you brush up on your JavaScript and web development skills. Familiarise yourself with SQL and NoSQL databases, as well as RESTful APIs. Being able to discuss these topics confidently will show that you're ready to tackle the technical challenges of the role.
✨Practice Problem-Solving Scenarios
Prepare for situational questions by thinking through how you would approach debugging complex issues. Consider examples from your past experience where you successfully diagnosed and resolved problems, especially in high-availability environments. This will demonstrate your ability to think on your feet.
✨Showcase Your Communication Skills
Since this role involves talking to users daily, practice articulating your thoughts clearly and concisely. You might want to do mock interviews with friends or family to get comfortable explaining technical concepts in a way that's easy to understand.
✨Emphasise Empathy and Customer Advocacy
Be prepared to discuss how you've empathised with customers in the past and advocated for their needs. Highlight any experiences where you represented customer concerns internally, as this will resonate well with the interviewers looking for someone who can connect with users.
