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For Companies At a Glance
- Tasks: Lead a dynamic team to enhance customer success and deliver impactful software solutions.
- Company: Join Retool, a pioneering tech company transforming internal software development.
- Benefits: Enjoy hybrid work, generous perks, and a culture of growth and collaboration.
- Why this job: Make a real difference in how companies build and use software every day.
- Qualifications: 5+ years in technical roles with people management experience and strong communication skills.
- Other info: Be part of a fun, high-ownership culture focused on innovation and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
Overview
About Retool: Nearly every company in the world runs on custom software. Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. But most companies don’t have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows.
At Retool, we’re on a mission to bring good software to everyone. We’re building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, making it dramatically faster to build internal tools. We believe that the future of software development lies in abstracting away the tedious and repetitive tasks developers waste time on, while creating reusable components that act as a force multiplier for future developers and projects. The result is not just productivity, but good software by default. And that’s a mission worth striving for.
Today, our customers span from small startups building their first operational tools to Fortune 500 companies building mission-critical apps for thousands of users across their business.
Role
We’re looking for a people manager to lead a combined EMEA team of Technical Account Managers (TAMs) and a Professional Services team (Resident and Solutions Architects). This role owns team performance and customer outcomes including project delivery, adoption, and cross-functional execution across the customer journey. You’ll represent your teams internally and externally, ensure strong delivery of scoped services engagements, and partner closely with Sales, Support, Product, and regional leadership to drive customer success at scale. This role reports directly to the Global Head of Technical Account Management.
Responsibilities
- Manage, coach, and develop a team of EMEA-based TAMs and Professional Services engineers
- Set clear expectations, goals, and success metrics for team members across roles
- Drive consistent performance through regular 1:1s, feedback, coaching, and growth planning
- Build a high-trust, collaborative team culture across diverse technical disciplines
- Support hiring, onboarding, and long-term capacity planning for the region
- Own oversight of customer engagements spanning onboarding, adoption, expansion, and complex implementations
- Act as an escalation point for high-impact customer issues and delivery risks
- Ensure high-quality scoping, execution, and delivery of Professional Services packages
- Partner with TAMs and PS to maintain strong customer health, adoption, and value realization
Who You’ll Work With
- Partner closely with Sales on services scoping, deal alignment, handoffs, and customer expectations
- Collaborate with Support to ensure clear escalation paths and a cohesive customer experience
- Work with Product and Engineering to surface customer insights, influence roadmap priorities, and advocate for customer needs
- Represent the EMEA organization in regional and global planning forums
We are a team that is passionate about serving our customers and loves collaborating with each other to build an organization and company from the ground up. To propel this company forward, we’re building a winning, fun, and high-ownership culture, and we’re looking for someone who shares that vision and can help drive that culture forward.
The Skillset You’ll Bring
- 5+ years of experience in Technical Account Management, Professional Services, Solutions Engineering, or similar customer-facing technical roles
- Prior people management experience, including ownership of performance, growth, and delivery outcomes
- Strong understanding of enterprise customer journeys, technical scoping, and services delivery
- Proven ability to lead cross-functional work across Sales, Support, Product, and Engineering
- Clear, empathetic communicator with strong judgment in customer-facing situations
- Experience operating within packaged or consumption-based services models
Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page!
Retool is currently set up to employ all roles in the US and specific roles in the UK and Mexico. To find roles that can be employed in the UK and Mexico, please refer to our careers page and review the indicated locations.
Manager, Technical Account Management & Professional Services employer: Retool
Contact Detail:
Retool Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Technical Account Management & Professional Services
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show up with questions that demonstrate your interest in their mission. It’s all about making a connection and showing you’re the right fit!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. We can’t stress enough how important it is to be comfortable talking about your experience and how it relates to the role you’re applying for.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way. We believe it shows your enthusiasm and professionalism, which can set you apart from other candidates.
We think you need these skills to ace Manager, Technical Account Management & Professional Services
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the role. Highlight your experience in Technical Account Management and Professional Services, and show us how your skills align with our mission at Retool.
Showcase Your Leadership Skills: Since this role involves managing a team, we want to see examples of your people management experience. Share specific instances where you've coached or developed team members and driven performance.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to communicate your achievements and how they relate to the responsibilities outlined in the job description.
Apply Through Our Website: We encourage you to apply directly through our careers page. It’s the best way for us to receive your application and ensures you’re considered for the role you’re interested in!
How to prepare for a job interview at Retool
✨Know Your Stuff
Make sure you understand the ins and outs of Technical Account Management and Professional Services. Brush up on your knowledge about customer journeys, technical scoping, and how to deliver services effectively. This will help you answer questions confidently and show that you're the right fit for the role.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be prepared to discuss your previous experience in people management. Share specific examples of how you've coached and developed team members, set clear expectations, and driven performance. This will demonstrate your ability to lead and inspire others.
✨Emphasise Collaboration
Highlight your experience working cross-functionally with teams like Sales, Support, and Product. Be ready to discuss how you've successfully navigated complex projects and ensured a cohesive customer experience. This shows that you can work well with others and drive customer success at scale.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in this role. This not only shows your genuine interest in the position but also helps you gauge if the company aligns with your values and career goals.
