Mid-Market Account Manager, EMEA London, United Kingdom

ABOUT RETOOL

Nearly every company in the world runs on custom software for critical operations like tracking performance metrics, handling customer support workflows, building admin dashboards, and countless other processes you might not have even thought of. But most companies don't have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows. At Retool, we’re building the first enterprise AppGen platform: software that transforms natural language into production-ready code, integrates directly with business data, and meets the highest standards of security and governance. AI is redefining what it means to build software—and who gets to build it. The definition of “developer” now includes analysts, operators, and domain experts creating solutions directly. As the pool of builders widens, so does the complexity of what they need to build. The opportunity is enormous, but so is the challenge of enabling this larger community to build production-grade software safely. That means AI that understands real business data, enforces enterprise policies automatically, and empowers teams to create once and reuse everywhere with shared, trusted components. Over 100 million hours of work has been automated by developers and domain experts using our platform, freeing them to focus on creative problem-solving and strategic initiatives that drive real business value. The people closest to knowing what needs to be built can now safely create custom solutions within enterprise guardrails. And that’s a mission worth striving for. Let’s build the future together!

WHY WE’RE LOOKING FOR YOU

At Retool, client relationships are our top priority. We’re looking for a dedicated and personable account manager to maintain client accounts, ensure customers get to value, manage renewals, identify expansion opportunities, and serve as their main point of contact. The ideal candidate will have a passion for sales and helping others. They will have a drive to hit sales targets and provide exceptional customer service. You’ll love this role if you want to build meaningful, long-lasting relationships that move our business forward.

WHAT YOU'LL DO:

• Serve as the main point of contact in all matters related to client concerns and needs
• Build and strengthen client relationships to achieve long-term partnerships
• Maintain accurate client records, keeping track of any contract updates and renewals
• Negotiate the renewal of annual contracts and ensure that renewals are made in a timely fashion
• Form strategies to deflect potential churn or contraction of existing contracts
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
• Build a pipeline of these cross-sell and upsell opportunities that will support the achievement of quarterly targets

WHO YOU'LL WORK WITH

As an Account Manager, you'll work cross-functionally with internal teams, including account executives, sales engineers, technical account managers, deal desk, and legal.

THE SKILLSET YOU'LL BRING:

• Professional experience in a sales or customer service role in the mid-market space
• Consistent attainment of hitting and exceeding quota for new and/or expansion business
• An ability to conduct discovery calls to identify opportunities and build pipeline
• Ability to multitask and juggle several responsibilities simultaneously
• Strong written and verbal communication skills
• Excellent organizational skills and attention to detail
• Demonstrated ability to position proposals, negotiate commercial terms, and close deals
• Proven track record of meeting or exceeding quotas and receiving positive customer feedback
• Proficiency with common customer success and customer relationship management software, such as Salesforce, Gong and Outreach.

Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page! Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations.