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- Tasks: Lead and develop a dynamic team of Technical Account Managers and Professional Services engineers.
- Company: Join Retool, a pioneering company transforming software development for businesses worldwide.
- Benefits: Enjoy generous benefits, hybrid work options, and opportunities for professional growth.
- Why this job: Make a real impact by driving customer success and enhancing software experiences.
- Qualifications: 5+ years in technical roles with people management experience and strong communication skills.
- Other info: Collaborative culture focused on innovation and customer satisfaction.
The predicted salary is between 48000 - 72000 ÂŁ per year.
About Retool
Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. But most companies don’t have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows. At Retool, we’re on a mission to bring good software to everyone. We’re building a new type of development platform that combines the benefits of traditional software development with a drag‑and‑drop UI editor and AI, making it dramatically faster to build internal tools. We believe that the future of software development lies in abstracting away the tedious and repetitive tasks developers waste time on, while creating reusable components that act as a force multiplier for future developers and projects. The result is not just productivity, but good software by default. And that’s a mission worth striving for. Today, our customers span from small startups building their first operational tools to Fortune 500 companies building mission‑critical apps for thousands of users across their business.
People Manager – EMEA Technical Account Manager & Professional Services
We’re looking for a people manager to lead a combined EMEA team of Technical Account Managers (TAMs) and a Professional Services team (Resident and Solutions Architects). This role owns team performance and customer outcomes including project delivery, adoption, and cross‑functional execution across the customer journey. You’ll represent your teams internally and externally, ensure strong delivery of scoped services engagements, and partner closely with Sales, Support, Product, and regional leadership to drive customer success at scale. This role reports directly to the Global Head of Technical Account Management.
What You’ll Do
- Manage, coach, and develop a team of EMEA‑based TAMs and Professional Services engineers.
- Set clear expectations, goals, and success metrics for team members across roles.
- Drive consistent performance through regular 1:1s, feedback, coaching, and growth planning.
- Build a high‑trust, collaborative team culture across diverse technical disciplines.
- Support hiring, onboarding, and long‑term capacity planning for the region.
- Own oversight of customer engagements spanning onboarding, adoption, expansion, and complex implementations.
- Act as an escalation point for high‑impact customer issues and delivery risks.
- Ensure high‑quality scoping, execution, and delivery of Professional Services packages.
- Partner with TAMs and PS to maintain strong customer health, adoption, and value realization.
Who You’ll Work With
- Partner closely with Sales on services scoping, deal alignment, handoffs, and customer expectations.
- Collaborate with Support to ensure clear escalation paths and a cohesive customer experience.
- Work with Product and Engineering to surface customer insights, influence roadmap priorities, and advocate for customer needs.
- Represent the EMEA organization in regional and global planning forums.
The Skillset You’ll Bring
- 5+ years of experience in Technical Account Management, Professional Services, Solutions Engineering, or similar customer‑facing technical roles.
- Prior people management experience, including ownership of performance, growth, and delivery outcomes.
- Strong understanding of enterprise customer journeys, technical scoping, and services delivery.
- Proven ability to lead cross‑functional work across Sales, Support, Product, and Engineering.
- Clear, empathetic communicator with strong judgment in customer‑facing situations.
- Experience operating within packaged or consumption‑based services models.
Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page!
Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations.
Manager, Technical Account Management & Professional Services employer: Retool, Inc.
Contact Detail:
Retool, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Technical Account Management & Professional Services
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how you fit into their mission, especially around customer success and team collaboration.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience and how it aligns with the role of a Technical Account Manager. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Manager, Technical Account Management & Professional Services
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the role. Highlight your experience in Technical Account Management and Professional Services, and show how your skills align with our mission at Retool. We want to see how you can contribute to our goal of delivering good software!
Showcase Your Leadership Skills: Since this role involves managing a team, it’s crucial to demonstrate your people management experience. Share examples of how you've coached and developed teams in the past, and how you’ve driven performance through effective feedback and growth planning. We love seeing strong leaders!
Communicate Clearly: In your application, be clear and concise. Use straightforward language to convey your ideas and experiences. Remember, we value empathetic communication, so let your personality shine through while maintaining professionalism. This is your chance to make a great first impression!
Apply Through Our Website: We encourage you to apply directly through our careers page. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details about the role and our awesome benefits there. Don’t miss out on the chance to join us at Retool!
How to prepare for a job interview at Retool, Inc.
✨Know Your Stuff
Make sure you understand the ins and outs of Technical Account Management and Professional Services. Brush up on your knowledge about customer journeys, technical scoping, and how to deliver services effectively. This will help you answer questions confidently and show that you're the right fit for the role.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be prepared to discuss your previous experience in people management. Share specific examples of how you've coached and developed team members, set clear expectations, and driven performance. This will demonstrate your capability to lead and inspire others.
✨Understand Retool's Mission
Familiarise yourself with Retool's mission to improve software development. Be ready to discuss how you can contribute to this goal, especially in terms of enhancing customer success and ensuring high-quality service delivery. Showing alignment with their values will make a strong impression.
✨Prepare for Cross-Functional Collaboration
This role requires working closely with Sales, Support, Product, and Engineering teams. Think of examples from your past where you've successfully collaborated across different functions. Highlight your communication skills and ability to navigate complex situations, as this will be key to driving customer success.