EMEA Director, Customer Success & Services

EMEA Director, Customer Success & Services

Full-Time 90000 - 110000 Β£ / year (est.) No working from home possible
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At a Glance

  • Tasks: Lead customer success initiatives and drive growth across the EMEA region.
  • Company: Join a dynamic tech company focused on innovation and customer satisfaction.
  • Benefits: Competitive salary, flexible working options, and opportunities for professional development.
  • Other info: Be part of a small, influential team with great career advancement potential.
  • Why this job: Make a real impact by enhancing customer experiences and driving regional success.
  • Qualifications: Proven leadership experience in customer success and strong collaboration skills.

The predicted salary is between 90000 - 110000 Β£ per year.

Retool is seeking a senior leader to own customer growth and success across the EMEA region, engaging technically throughout the customer lifecycle.

You will lead a small but influential team, escalate critical issues, and help adapt global processes for the EMEA market.

You will partner with Sales, Product, and Engineering to deliver measurable value and strong regional outcomes.

The role reports to the SVP, Global Field Services and collaborates with the EMEA Head of Sales to drive retention,

EMEA Director, Customer Success & Services employer: Retool, Inc.

Retool is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration among its employees. Based in London, the Senior Enterprise Sales Engineer role provides unique opportunities for professional growth while working with cutting-edge AI tools and a diverse range of clients across EMEA. With generous benefits and a hybrid work model, Retool prioritises employee well-being and success, making it an ideal place for those seeking meaningful and rewarding careers.

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Contact Details:

Retool, Inc. Recruitment Team

We think you need these skills to ace EMEA Director, Customer Success & Services

Customer Success Management
Team Leadership
Technical Engagement
Process Adaptation
Collaboration with Sales
Collaboration with Product
Collaboration with Engineering