At a Glance
- Tasks: Supervise hospitality services, ensuring exceptional experiences for residents.
- Company: Join Retirement Villages, a purpose-led organisation focused on community and care.
- Benefits: Enjoy professional development, supportive leadership, and a rewarding role.
- Other info: Flexible hours with opportunities for growth in a dynamic environment.
- Why this job: Make a real impact on residents' lives while shaping hospitality standards.
- Qualifications: Strong leadership skills and a passion for exceptional service.
The predicted salary is between 30000 - 40000 £ per year.
Are you passionate about delivering exceptional hospitality and creating memorable experiences?
Do you lead by example and inspire teams to deliver outstanding service?
If so, this is a fantastic opportunity to join us here at Retirement Villages as a Hospitality Supervisor, playing a key role in shaping the food, beverage and guest experience at our brand new village - The Willowbury, based in West Malling.
As a Hospitality Supervisor, you'll ensure our residents receive a warm, welcoming and consistently excellent service across all food, beverage and guest areas.
You'll champion high standards, support the development of the hospitality team, and help us create an environment where residents feel appreciated, engaged and empowered to live well for longer.
You will oversee the day-to-day operation of our village's hospitality services, drive continuous improvement, support commercial performance, and deliver a safe, hygienic and resident-centric experience.
This is a full time role working 5 days over 7 – flexibility will be required as some shifts will be to cover evenings and weekends.
What You'll Do
- Deliver exceptional hospitality by supervising and evaluating food, beverage and wider hospitality services.
- Champion service standards and support your team to deliver excellence.
- Identify opportunities to enhance service, develop new procedures and communicate changes effectively.
- Maintain a safe, hygienic working environment with strong cleaning and compliance practices.
- Support the village to deliver RVG's food and beverage strategy, ensuring every resident interaction reflects our mission.
- Manage resident enquiries and complaints professionally, using feedback to continuously improve.
- Build positive relationships with residents, helping make the village a warm, engaging place to live.
- Lead and develop your team: plan rotas and staffing levels to meet wage budgets; set clear performance expectations; evaluate skills, identify development needs and support ongoing training; create an inclusive team culture where everyone feels valued and able to be themselves; promote and uphold a safety-first approach across all hospitality operations
- Stay up to date with industry trends, best practice and competitor insights.
- Drive revenue and operational success by providing valuable feedback to culinary and management teams to shape appealing, commercially successful menus; engage colleagues in new initiatives and help quantify business benefits; use systems and technology to track and optimise food and beverage performance.
• Demonstrate the following attributes
- A natural leader who holds themselves and others to high standards.
- Strong planning, organisation and prioritisation skills.
- A collaborative mindset and the ability to build great relationships.
- Ability to stay calm and deliver results in a fast-paced environment.
- Understanding of effective processes, continuous improvement and operational efficiency.
- Financial awareness with the ability to interpret key indicators and support business decisions.
- Commitment to resident-centric service and excellent customer experience.
- Ability to balance multiple stakeholder needs effectively.
Why Join RVG?
A rewarding role with real impact on residents' daily lives.
Supportive leadership and plenty of opportunities for professional development.
A welcoming, purpose-led culture built on our values.
The chance to shape hospitality standards in a growing, innovative organisation.
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Hospitality Supervisor employer: Retirement Villages
Join our dedicated team as a Housekeeper, where you will play a vital role in maintaining the highest standards of cleanliness and service for our residents. We pride ourselves on fostering a supportive work culture that values compassion and attention to detail, offering flexible part-time hours and a range of benefits including birthday leave and enhanced family leave. Working in our vibrant village not only provides meaningful employment but also opportunities for personal growth and the chance to make a real difference in the lives of older adults.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Retirement Villages. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Retirement Villages
Don't be shy about reaching out to Retirement Villages directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hospitality Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Retirement Villages and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Retirement Villages
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
