Facilities Manager in City of Westminster

We are excited to be recruiting for a skilled and dedicated Facilities Manager to oversee our property, grounds maintenance and housekeeping services here at The Priory Retirement Village. Ensuring that our beautiful village remains a safe, clean, and welcoming environment for all residents, staff, and visitors.

In this hands‑on role, you will work as part of the Village Management Team to uphold the highest standards of service delivery, compliance, and customer experience. You’ll lead a small team of Estates Operatives and contractors to ensure our buildings, equipment, and grounds remain well‑maintained and compliant, while creating a warm and supportive community where residents can truly thrive.

Key Responsibilities

Customer & Community Focus

• Act as a trusted point of contact for residents, promoting a responsive and inclusive service culture
• Welcome new residents and guide them through facilities and maintenance processes
• Engage with the Residents’ Association and committees, actively listening and responding to feedback
• Promote value-added services that enhance the resident experience and generate revenue
• Manage and maintain the village’s buildings, mechanical and electrical systems, communal areas, and landscaped grounds
• Ensure the delivery of effective housekeeping and laundry services to high standards
• Lead planned preventative maintenance (PPM), procurement, and contractor management within budget
• Ensure effective use and maintenance of safety and communication systems (e.g., emergency calls, fire alarms)

Health & Safety Compliance

• Ensure full compliance with Health and Safety legislation, including fire, legionella, water safety, and building regulations
• Conduct audits and risk assessments, and implement corrective actions
• Act as the village’s health and safety lead, embedding a safety-first culture across the team
• Recruit, train and lead a team of Estates Operatives and manage external contractors
• Plan staffing rotas and team meetings, monitor performance, and support career development
• Drive an inclusive and values-driven team environment, championing collaboration and continuous improvement
• Contribute to annual budgeting and cost control for estates-related services
• Maintain accurate records, oversee procurement, and track contractor performance
• Support timely preparation of homes for resale or rental to minimise voids and maximise value

The ideal candidate:

• Level 2 or above qualification in Facilities Management or equivalent
• 3+ years’ experience managing estates, buildings or residential facilities (e.g. retirement community, hospital, school, housing estate)
• IOSH Managing Safely and Legionella awareness certification
• Practical knowledge of fire, water and building safety regulations
• Skilled in managing PPM programmes, budgets, and contractor relationships
• Strong IT and systems capability (Office 365 and facilities software platforms)
• Clear communicator with a people-first, solution-oriented approach
• NEBOSH or Fire Safety Level 2 certification
• Working knowledge of plumbing, electrical or building trades
• Birthday leave
• Access to discounted gift cards and exclusive wellbeing perks
• A supportive, community-focused working environment
• Opportunities for professional development and advancement

Our Values

At Retirement Villages, our culture is shaped by values that we live every day:
Age Well, Community, Keep Improving, Invest Wisely, Planet Positive, One Team

With 16 villages across the UK, we create later living communities where residents can thrive. We're hiring!

Retirement Villages Group Ltd. develops sustainable communities for older adults in the UK, enhancing independent living through innovative housing solutions and vibrant local connections.

Company size 501–1,000 employees

Company type Privately held Founded 1981

Total funding 0

Where they work

3rd Floor, 123 Victoria Street, London, SW1E 6RA, GB