We are seeking a warm, friendly, and motivated Hospitality Assistant to join our village food, beverage, and hospitality team. You will play a pivotal role in delivering exceptional customer service, creating a welcoming atmosphere, and ensuring our residents, visitors, and customers have memorable experiences.
Key Responsibilities: Deliver food, beverage, and retail services to RVG standards, maintaining a clean, safe, and hygienic environment.
Provide residents and visitors with a warm and professional welcome, anticipating and meeting their hospitality needs.
Handle enquiries, issues, and complaints courteously and efficiently, escalating when necessary.
Work effectively as part of the village team to deliver high-quality service and build strong relationships with residents.
Contribute ideas for improving menus, services, and operational processes.
Support the achievement of food and beverage revenue targets using established systems and processes.
Maintain and update personal skills, accreditations, and knowledge of industry best practices.
Skills and Qualities: Excellent customer service and interpersonal skills
Ability to work as part of a team and build strong relationships
Strong organizational and time management skills
Positive, energetic, and enthusiastic attitude
Willingness to learn, adapt, and embrace continuous improvement
Values We Live By: Age Well
– Supporting residents to live their best lives
Community
– Building a sense of belonging
Keep Improving
– Always seeking better ways to work
Invest Wisely
– Making responsible choices
Planet Positive
– Reducing our environmental impact
One Team
– Supporting each other to succeed
Experience and Qualifications: Job-related experience desirable but not essential
Up to 1 year of general work experience delivering to standard
Why Join Us: At RVG, you’ll be part of a team that values your contribution, supports your growth, and celebrates achievements while making a real difference to residents’ lives.
Hospitality Assistant in Chorleywood employer: Retirement Villages
At Retirement Villages Group, we pride ourselves on fostering a supportive and inclusive work culture that prioritises the well-being of our employees. As an Estates Supervisor at our new Paramount Place in Tunbridge Wells, you will not only lead a dedicated team but also have access to ongoing professional development opportunities, ensuring your growth within the company. With a focus on creating safe and welcoming environments for our residents, you'll find meaningful and rewarding work in a vibrant community setting.
