Facilities Manager in West Byfleet

RVG is seeking a skilled and dedicated Facilities Manager to oversee our property, grounds maintenance and housekeeping services, ensuring that our beautiful village remains a safe, clean, and welcoming environment for all residents, staff, and visitors.In this hands-on role, you will work as part of the Village Management Team to uphold the highest standards of service delivery, compliance, and customer experience. You’ll lead a team of Estates Operatives and contractors to ensure our buildings, equipment, and grounds remain well-maintained and compliant, while creating a warm and supportive community where residents can truly thrive.Key ResponsibilitiesCustomer & Community FocusAct as a trusted point of contact for residents, promoting a responsive and inclusive service cultureWelcome new residents and guide them through facilities and maintenance processesEngage with the Residents’ Association and committees, actively listening and responding to feedbackPromote value-added services that enhance the resident experience and generate revenueProperty, Grounds & Housekeeping ManagementManage and maintain the village’s buildings, mechanical and electrical systems, communal areas, and landscaped groundsEnsure the delivery of effective housekeeping and laundry services to high standardsLead planned preventative maintenance (PPM), procurement, and contractor management within budgetEnsure effective use and maintenance of safety and communication systems (e.g., emergency calls, fire alarms)Health & Safety ComplianceEnsure full compliance with Health and Safety legislation, including fire, legionella, water safety, and building regulationsConduct audits and risk assessments, and implement corrective actionsAct as the village’s health and safety lead, embedding a safety-first culture across the teamTeam Leadership & DevelopmentRecruit, train and lead a team of Estates Operatives and manage external contractorsPlan staffing rotas and team meetings, monitor performance, and support career developmentDrive an inclusive and values-driven team environment, championing collaboration and continuous improvementOperational & Financial ManagementContribute to annual budgeting and cost control for estates-related servicesMaintain accurate records, oversee procurement, and track contractor performanceSupport timely preparation of homes for resale or rental to minimise voids and maximise valueThe ideal candidate:Essential:Level 2 or above qualification in Facilities Management or equivalent3+ years’ experience managing estates, buildings or residential facilities (e.g. retirement community, hospital, school, housing estate)IOSH Managing Safely and Legionella awareness certificationPractical knowledge of fire, water and building safety regulationsSkilled in managing PPM programmes, budgets, and contractor relationshipsStrong IT and systems capability (Office 365 and facilities software platforms)Clear communicator with a people-first, solution-oriented approachDesirable:NEBOSH or Fire Safety Level 2 certificationWorking knowledge of plumbing, electrical or building tradesBenefitsMedicash health plan (after 3 months)Birthday leavePension scheme & life assuranceAccess to discounted gift cards and exclusive wellbeing perksA supportive, community-focused working environmentOpportunities for professional development and advancementOur ValuesAt Retirement Villages, our culture is shaped by values that we live every day:Age Well, Community, Keep Improving, Invest Wisely, Planet Positive, One Team #J-18808-Ljbffr