General Manager in Royal Tunbridge Wells

We are excited to be opening Paramount Place, our newest independent retirement living village in Tunbridge Wells. We are looking for an exceptional General Manager to lead the pre-opening mobilisation and ongoing operations of this community.

This is a rare opportunity to take full ownership of a brand-new village – shaping the resident experience, leading a high-performing team, and delivering RVG’s vision of helping people age well.

As General Manager, you will be the driving force behind the successful mobilisation, launch and long-term operational excellence of Paramount Place.

Pre-Opening & Mobilisation

• Work with the Head of Mobilisation to plan and execute all pre-opening activity to time, quality and compliance standards.
• Recruit, train and onboard the full village team, including Heads of Department.
• Embed operating procedures, systems and a shared village filing structure.
• Manage pre-opening budgets and ensure procurement and supply chain readiness.
• Partner with Sales colleagues to host open days, community events and VIP previews to build local engagement and drive early occupancy.
• Personalise resident move-in plans, refining the process through review and continuous improvement.

Operational Leadership

• Lead the delivery of the Village’s Asset Business Plan and operational strategy.
• Set priorities, monitor performance and drive service excellence across all village functions.
• Maximise revenue across sales, rentals, hospitality and wellbeing services while maintaining rigorous cost control.
• Manage complex P& L responsibilities including Landlord, Service and Investment budgets.
• Influence regional and business-wide strategy as part of the RVG leadership community.

Hospitality, Wellbeing & Community

• Create an environment where residents feel valued, engaged and empowered to live their best lives.
• Ensure exceptional hospitality standards and effective use of hospitality systems to maximise and track income.
• Oversee the Wellbeing programme and external memberships, ensuring activities excite, engage and enhance the resident experience.
• Ensure excellent emergency response capability and high-quality third-party care delivery.

Property, Safety & Village Development

• Maintain Paramount Place as a safe, compliant, best-in-class facility through robust property management planning and preventative maintenance.
• Lead and support large-scale development, refurbishment or improvement projects.
• Ensure all village development contributes to RVG’s Planet Positive ambitions.

People Leadership

• Build a strong, motivated team aligned with RVG’s purpose, values and operational standards.
• Drive continuous improvement, standard work, and high accountability.
• Conduct performance reviews, support succession planning and develop team capability through formal and informal learning.
• Foster an inclusive culture where everyone feels valued and empowered.

Experience & Qualifications

• Significant general operational management experience, ideally within hospitality, residential services, leisure, retirement living or similar multi-service environments.
• 3 6 years’ experience at general management level, leading teams, managing budgets and delivering against business strategy.
• Demonstrated success in launching or mobilising new sites (desirable).

Skills & Behaviours

We’re looking for someone who:

• Communicates a compelling vision and inspires others to action
• Builds strong resident and customer relationships with a service-first mindset
• Makes timely, effective decisions and balances multiple stakeholder needs
• Understands financial drivers and uses data to guide business decisions
• Plans and prioritises effectively, holding self and others accountable
• Collaborates as part of One Team, rebounding positively from challenges
• Continuously improves operations and champions innovative thinking

Our Values

At RVG, how we work is as important as what we achieve. We live our values every day:

Age Well • Community • Keep Improving • Invest Wisely • Planet Positive • One Team

Join Us

If you are a dynamic, people-centred leader who wants to shape a new community from the ground up – and deliver a sector-leading resident experience – we’d love to hear from you.

Apply now to lead Paramount Place into an exciting future!