At a Glance
- Tasks: Welcome residents and visitors, manage calls, and provide admin support.
- Company: Join a vibrant retirement community focused on engagement and support.
- Benefits: Flexible working hours, supportive team, and skill development opportunities.
- Other info: Opportunity to grow within a community-focused organisation.
- Why this job: Make a genuine difference in a welcoming environment every day.
- Qualifications: Experience in reception or customer service, warm and organised personality.
The predicted salary is between 9.9 - 12.1 £ per hour.
Are you warm, organised and proactive, with a natural ability to make people feel welcome? Retirement Villages Group is looking for a Part-Time Receptionist to join the team at The Willowbury, our vibrant retirement village in West Malling. This is a 20-hour-per-week role, working across 2 full days and 1 x 5-hour day. The working days can be flexible and may include some weekends, so we’re looking for someone who can offer flexibility around their availability.
As one of the first points of contact for our residents, visitors and colleagues, you’ll play an important role in creating a friendly, welcoming and well-organised village environment. Alongside reception duties, you’ll provide administrative support to help the village run smoothly.
The Role
- Welcome and assist residents, visitors and colleagues with warmth and professionalism
- Manage incoming calls and support the village’s security and access procedures
- Coordinate meeting rooms, guest suites and parking bookings
- Maintain site directories and other administrative records
- Support fire and emergency procedures as a first responder
- Provide general administrative support to the village team
- Assist the General Manager with payroll administration and other tasks as required
About You
- Previous experience in reception, administration or customer service
- Warm, friendly and confident when dealing with people
- Highly organised, proactive and able to manage a range of tasks
- Comfortable using IT systems and handling confidential information
- A team player who takes pride in delivering excellent service
- Flexible and happy to work across different days, including some weekends
Why Join Us?
This is a great opportunity to join a supportive team at Willowbury, a new and vibrant retirement community in West Malling, where there is a real focus on creating an engaging and welcoming environment for residents. You’ll have the opportunity to make a genuine difference every day, while developing your skills within a growing organisation that believes in community, continuous improvement and helping people Age Well. If you’re organised, approachable and enjoy being at the heart of a community, we’d love to hear from you.
Receptionist - Part-Time employer: Retirement Villages Group
At The Willowbury Retirement Village, we pride ourselves on being an excellent employer, offering a supportive and community-focused work environment where every team member plays a vital role in enhancing the lives of our residents. With generous holiday entitlement, enhanced pension schemes, and opportunities for personal growth, we ensure that our employees feel valued and recognised for their contributions. Join us in creating a safe and welcoming atmosphere, while enjoying the unique benefits of working in a retirement village setting.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Part-Time
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Retirement Villages Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Retirement Villages Group and let us see your personality shine through!
We think you need these skills to ace Receptionist - Part-Time
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Retirement Villages Group.
Get Familiar with Our Brand:Before applying, take some time to learn about Retirement Villages Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Retirement Villages Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Retirement Villages Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Retirement Villages Group will surely appreciate.
