We are seeking a warm, friendly, and motivated Hospitality Assistant to join our friendly team based at Gradwell Park Retirement Village in South Chailey. This is a part-time position to work Saturdays, 9.30am - 3.30pm.
You will play a pivotal role in delivering exceptional customer service, creating a welcoming atmosphere, and ensuring our residents, visitors, and customers have memorable experiences.
Key Responsibilities:
- Deliver food, beverage, and retail services to RVG standards, maintaining a clean, safe, and hygienic environment.
- Provide residents and visitors with a warm and professional welcome, anticipating and meeting their hospitality needs.
- Handle enquiries, issues, and complaints courteously and efficiently, escalating when necessary.
- Work effectively as part of the village team to deliver high-quality service and build strong relationships with residents.
- Contribute ideas for improving menus, services, and operational processes.
- Support the achievement of food and beverage revenue targets using established systems and processes.
- Maintain and update personal skills, accreditations, and knowledge of industry best practices.
Skills and Qualities:
- Excellent customer service and interpersonal skills
- Ability to work as part of a team and build strong relationships
- Strong organisational and time management skills
- Positive, energetic, and enthusiastic attitude
- Willingness to learn, adapt, and embrace continuous improvement
Values We Live By:
- Age Well – Supporting residents to live their best lives
- Community – Building a sense of belonging
- Keep Improving – Always seeking better ways to work
- Invest Wisely – Making responsible choices
- Planet Positive – Reducing our environmental impact
- One Team – Supporting each other to succeed
Experience and Qualifications:
- Job-related experience desirable but not essential
- Up to 1 year of general work experience delivering to standard
Why Join Us:
At RVG, you’ll be part of a team that values your contribution, supports your growth, and celebrates achievements while making a real difference to residents’ lives.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
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Hospitality Assistant - Saturdays in Lewes employer: Retirement Villages Group
At The Willowbury Retirement Village, we pride ourselves on being an excellent employer, offering a supportive and community-focused work environment where every team member plays a vital role in enhancing the lives of our residents. With generous holiday entitlement, enhanced pension schemes, and opportunities for personal growth, we ensure that our employees feel valued and recognised for their contributions. Join us in creating a safe and welcoming atmosphere, while enjoying the unique benefits of working in a retirement village setting.
