At a Glance
- Tasks: Lead food, beverage, and guest services in a vibrant retirement village.
- Company: Join Roseland Parc Retirement Village, a community-focused organisation.
- Benefits: Full-time role with a supportive team and opportunities for growth.
- Other info: Values-led organisation prioritising community, sustainability, and continuous improvement.
- Why this job: Make a real difference in residents' lives while creating welcoming spaces.
- Qualifications: 3+ years in hospitality, leadership experience, and strong organisational skills.
The predicted salary is between 31500 - 38500 £ per year.
Are you passionate about delivering exceptional hospitality and creating vibrant community spaces? Join us as a Hospitality Manager at Roseland Parc Retirement Village and play a key role in leading the food, beverage, and guest services at our retirement village.
As a Hospitality Manager, you will oversee the full food and beverage operation within the village - from restaurant service to events - ensuring it is welcoming, commercially successful, and tailored to the needs of our residents, as well as serving the wider public. This is a full time role working 5 days out of 7 (some weekends will be included).
You’ll lead a passionate team, uphold the highest service standards, and work collaboratively across departments to bring our vision to life; a world where everyone has the opportunity to age well.
Key Responsibilities
- Lead all food, beverage and guest services across the village
- Manage team recruitment, training, rotas, performance and development
- Oversee mobilisation activities for new village openings
- Plan and deliver events in partnership with community and sales teams
- Ensure compliance with food hygiene, health & safety and licensing requirements
- Support commercial performance: revenue, budgets, suppliers and stock control
- Build strong resident and customer relationships; respond to feedback with professionalism
- Drive continuous improvement in service delivery and team operations
The Ideal Candidate
- 3+ years of hospitality experience, with at least 1 year in a leadership role
- A passion for creating welcoming, inclusive environments
- Experience managing teams, rotas, budgets and hospitality service delivery
- Knowledge of industry standards including food hygiene and alcohol licensing
- Strong organisational, communication and problem-solving skills
- Ability to work collaboratively with diverse stakeholders
- Ideally, a Level 3 Supervisor Certificate and/or a Personal Licence (or willingness to obtain one)
At RVG, we put people and community first. You’ll join a supportive team in a values-led organisation that believes in:
- Age Well: Creating vibrant communities for healthy ageing.
- Community: Building belonging through shared experiences.
- Keep Improving: Always learning, always growing.
- Invest Wisely: Making smart decisions for long-term impact.
- Planet Positive: Acting sustainably and responsibly.
- One Team: Succeeding together.
Hospitality Manager employer: Retirement Villages Group
At The Willowbury Retirement Village, we pride ourselves on being an excellent employer, offering a supportive and community-focused work environment where every team member plays a vital role in enhancing the lives of our residents. With generous holiday entitlement, enhanced pension schemes, and opportunities for personal growth, we ensure that our employees feel valued and recognised for their contributions. Join us in creating a safe and welcoming atmosphere, while enjoying the unique benefits of working in a retirement village setting.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Retirement Villages Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Retirement Villages Group
Don't be shy about reaching out to Retirement Villages Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hospitality Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Retirement Villages Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Retirement Villages Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
