At a Glance
- Tasks: Deliver exceptional customer service and create a welcoming atmosphere for residents and visitors.
- Company: Join a friendly team at Elmbridge Retirement Village, dedicated to making a difference.
- Benefits: Flexible bank position with opportunities for personal growth and development.
- Other info: Be part of a team that values your contributions and celebrates achievements.
- Why this job: Make memorable experiences for residents while working in a supportive community.
- Qualifications: Customer service skills and a positive attitude are essential; experience is a plus.
The predicted salary is between 9.9 - 12.1 £ per hour.
We are seeking a warm, friendly, and motivated Hospitality Assistant to join our friendly team based at Elmbridge Retirement Village in Cranleigh. This is a Bank position to cover sickness and holiday.
You will play a pivotal role in delivering exceptional customer service, creating a welcoming atmosphere, and ensuring our residents, visitors, and customers have memorable experiences.
Key Responsibilities:
- Deliver food, beverage, and retail services to RVG standards, maintaining a clean, safe, and hygienic environment.
- Provide residents and visitors with a warm and professional welcome, anticipating and meeting their hospitality needs.
- Handle enquiries, issues, and complaints courteously and efficiently, escalating when necessary.
- Work effectively as part of the village team to deliver high-quality service and build strong relationships with residents.
- Contribute ideas for improving menus, services, and operational processes.
- Support the achievement of food and beverage revenue targets using established systems and processes.
- Maintain and update personal skills, accreditations, and knowledge of industry best practices.
Skills and Qualities:
- Excellent customer service and interpersonal skills
- Ability to work as part of a team and build strong relationships
- Strong organisational and time management skills
- Positive, energetic, and enthusiastic attitude
- Willingness to learn, adapt, and embrace continuous improvement
Values We Live By:
- Age Well – Supporting residents to live their best lives
- Community – Building a sense of belonging
- Keep Improving – Always seeking better ways to work
- Invest Wisely – Making responsible choices
- Planet Positive – Reducing our environmental impact
- One Team – Supporting each other to succeed
Experience and Qualifications:
- Job-related experience desirable but not essential
- Up to 1 year of general work experience delivering to standard
Why Join Us:
At RVG, you’ll be part of a team that values your contribution, supports your growth, and celebrates achievements while making a real difference to residents’ lives.
Hospitality Assistant - Bank in Cranleigh employer: Retirement Villages Group
Retirement Villages Group at Debden Grange is an exceptional employer, offering a supportive and community-focused work environment where you can truly make a difference in the lives of our residents. With opportunities for professional growth and development, as well as a commitment to quality and safety in food service, you'll find a rewarding career that values your contributions. Join us in creating a welcoming dining experience that enhances the quality of life for our residents while enjoying the benefits of part-time hours in a vibrant village setting.
