Facilities Manager in Truro

The ideal candidate: We are excited to be recruiting for a skilled and dedicated Facilities Manager to oversee our property and grounds maintenance here at Roseland Retirement Village. Ensuring that our beautiful village remains a safe, clean, and welcoming environment for all residents, staff, and visitors. This is a full-time role working 5 days per week - 37.5 hours per week. Flexibility will be required as you will be required any 5 days out of 7 (some weekends included). In this hands-on role, you will work as part of the Village Management Team to uphold the highest standards of service delivery, compliance, and customer experience. You'll lead a small team of Estates Operatives and contractors to ensure our buildings, equipment, and grounds remain well-maintained and compliant, while creating a warm and supportive community where residents can truly thrive.

Key Responsibilities

• Customer & Community Focus
  • Act as a trusted point of contact for residents, promoting a responsive and inclusive service culture
  • Welcome new residents and guide them through facilities and maintenance processes
  • Engage with the Residents' Association and committees, actively listening and responding to feedback
  • Promote value-added services that enhance the resident experience and generate revenue
• Property & Grounds Management
  • Manage and maintain the village's buildings, mechanical and electrical systems, communal areas, and landscaped grounds
  • Lead planned preventative maintenance (PPM), procurement, and contractor management within budget
  • Ensure effective use and maintenance of safety and communication systems (e.g., emergency calls, fire alarms)
• Health & Safety Compliance
  • Ensure full compliance with Health and Safety legislation, including fire, legionella, water safety, and building regulations
  • Conduct audits and risk assessments, and implement corrective actions
  • Act as the village's health and safety lead, embedding a safety-first culture across the team
• Team Leadership & Development
  • Recruit, train and lead a team of Estates Operatives and manage external contractors
  • Plan staffing rotas and team meetings, monitor performance, and support career development
  • Drive an inclusive and values-driven team environment, championing collaboration and continuous improvement
• Operational & Financial Management
  • Contribute to annual budgeting and cost control for estates-related services
  • Maintain accurate records, oversee procurement, and track contractor performance
  • Support timely preparation of homes for resale or rental to minimise voids and maximise value

The ideal candidate:

• Essential:
  • Level 2 or above qualification in Facilities Management or equivalent
  • 3+ years' experience managing estates, buildings or residential facilities (e.g. retirement community, hospital, school, housing estate)
  • IOSH Managing Safely and Legionella awareness certification
  • Practical knowledge of fire, water and building safety regulations
  • Skilled in managing PPM programmes, budgets, and contractor relationships
  • Strong IT and systems capability (Office 365 and facilities software platforms)
  • Clear communicator with a people-first, solution-oriented approach
• Desirable:
  • NEBOSH or Fire Safety Level 2 certification
  • Working knowledge of plumbing, electrical or building trades

Benefits

• Medicash health plan
• Birthday leave
• Pension scheme & life assurance
• Access to discounted gift cards and exclusive wellbeing perks
• A supportive, community-focused working environment
• Opportunities for professional development and advancement

Our Values
At Retirement Villages, our culture is shaped by values that we live every day: Age Well, Community, Keep Improving, Invest Wisely, Planet Positive, One Team