At Retirement Villages Group, we create vibrant communities where people can live well, stay independent and feel connected. We are looking for a friendly and organized Administrator / Receptionist to join our team at Debden Grange, our beautiful retirement village in Saffron Walden. This is a part-time position working 24 hours per week, Tuesday to Friday, 9.30am to 3.30pm.
About The Role
This is a varied role that combines front-of-house responsibilities with administrative support. You'll be at the heart of village life, ensuring residents and visitors receive an exceptional experience while helping to keep day-to-day operations running smoothly.
What you’ll be doing
- Providing a professional, warm and welcoming reception service for residents, visitors and contractors
- Greeting guests, managing enquiries and directing visitors appropriately
- Answering and transferring telephone calls in a professional manner
- Managing guest suite, meeting room and village space bookings
- Maintaining visitor records, site directories and village communications
- Supporting building security procedures and ensuring access protocols are followed
- Assisting with payroll administration, timesheets and payroll-related enquiries
- Maintaining accurate records and administrative systems
- Providing general administrative support to the General Manager and wider village team
- Supporting health and safety procedures, including emergency and evacuation processes
- Helping maintain a safe, tidy and welcoming reception environment at all times
About You
You'll be an organised, approachable and customer-focused individual who enjoys working with people and can confidently manage a busy and varied workload. We’re looking for someone with:
- Previous administration and/or reception experience
- Excellent customer service and communication skills
- Strong organisational skills and attention to detail
- Good IT skills, including Microsoft Office
- The ability to prioritise tasks and work independently
- A proactive and positive attitude
- Experience supporting payroll administration would be advantageous, but is not essential
Why join RVG?
At Retirement Villages Group, you’ll be part of a team that genuinely makes a difference to people’s lives. Every day you’ll contribute to creating a welcoming, supportive environment where our residents can live independently and age well.
Our Values
Age Well - We create a world where everyone has the opportunity to age well.
Community - We believe in the power of community.
Keep Improving - We get things done and find ways to keep improving.
Invest Wisely - We treat every penny as if it were our own.
Planet Positive - We recognise the climate emergency and work hard to have a positive impact on the planet.
One Team - We support one another, learn together and celebrate success together.
Are looking for a rewarding role in a vibrant village community where no two days are the same, we’d love to hear from you.
Join Debden Grange and help create a place where people can age well, stay connected and truly feel at home!
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Receptionist / Administrator in Saffron Walden employer: Retirement Villages Group Ltd
Retirement Villages Group is an exceptional employer, offering a supportive and compassionate work environment at Gradwell Retirement Village in South Chailey, Lewes. With a strong commitment to employee well-being, we provide generous benefits such as Private Medical Insurance, enhanced annual leave, and opportunities for personal growth, making it a rewarding place to work for those dedicated to enhancing the lives of our residents.
Contact Details:
Retirement Villages Group Ltd Recruitment Team
