Hospitality Supervisor

Overview

Were opening a brand-new restaurant within our retirement village in West Byfleet, and were looking for an enthusiastic Hospitality Supervisor to help shape and lead this exciting new venture.

If youre passionate about delivering exceptional dining and guest experiences, and you thrive in a role where you can inspire others, this could be the perfect opportunity for you.

As a Hospitality Supervisor, youll ensure the smooth and profitable running of our new restaurant and wider village hospitality services. Youll play a key role in launching our food and beverage offering, setting high standards, and leading your team to deliver outstanding service for our residents and guests.

This is a hands-on role where youll lead by example, support your team, and create a warm, welcoming environment where residents feel at home.

What Youll Do

• Supervise daily operations of the restaurant and wider hospitality services.
• Champion high service and food hygiene standards, ensuring a safe, clean environment.
• Support your team to deliver consistently excellent customer service.
• Plan rotas, allocate resources, and manage operations within budget.
• Lead by example to build strong relationships with residents and respond to queries or complaints professionally.
• Contribute ideas to improve menus, service, and overall resident experiences.
• Foster a supportive, inclusive team environment where everyone feels valued.

About You

• 13 years experience in hospitality.
• Supervisory or managerial experience (desirable).
• Strong leadership and people skills able to motivate and develop a team.
• Excellent organisational, communication, and problem-solving skills.
• Passion for providing outstanding customer service.
• Knowledge of food hygiene, safety, and industry best practice.

Skills Youll Bring

• Accountability and results focus.
• Ability to plan, prioritise, and deliver effectively.
• Customer and resident focus with a community-first mindset.
• Financial awareness and resource management skills.
• Collaborative, team-oriented approach.

Our Values

• Age Well We create opportunities for everyone to age well.
• Community We believe in the power of community.
• Keep Improving We take action and always look for ways to improve.
• Invest Wisely We treat every penny as if it were our own.
• Planet Positive We care about our impact on the planet.
• One Team We support one another and succeed together.

Why Join Us?

• Be part of the launch of an exciting new restaurant.
• Work in a supportive, purpose-driven organisation.
• Opportunities for training, development, and career growth.
• Make a real difference in the lives of residents every day.