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For Companies At a Glance
- Tasks: Welcome residents, take orders, and ensure a delightful dining experience.
- Company: Castle Village, a caring community focused on enhancing lives.
- Benefits: Pension scheme, enhanced leave, birthday leave, and wellness days.
- Why this job: Join us to make a difference in residents' dining experiences.
- Qualifications: Customer service experience and a passion for hospitality.
- Other info: Flexible hours with opportunities for personal growth and development.
Overview
Castle Village is looking for a Hospitality Assistant to join us on a Bank contract. Hours will vary each week, providing cover for holidays and sickness. Shifts may fall on any day between Wednesday and Sunday, so flexibility is essential, and some evening and weekend work will be required. The ideal candidate will have a passion for customer service and a genuine desire to enhance the dining experience for our residents.
Responsibilities
- Greet residents warmly as they arrive at the dining area
- Assist residents with seating and provide menus
- Take food and beverage orders accurately and efficiently
- Serve meals and beverages in a timely manner
- Ensure that residents\\\’ dietary preferences and restrictions are accommodated
- Clear tables and reset them for the next service
- Provide friendly and attentive service to residents throughout their meal
- Collaborate with kitchen staff and other waitstaff to ensure smooth operation of the dining area
- Handle residents\\\’ concerns or special requests with professionalism and courtesy
- Maintain cleanliness and organization in the dining area
Qualifications
- Previous experience in a hospitality setting or in a customer service role preferred
- Excellent communication and interpersonal skills
- Ability to multitask and work efficiently in a fast-paced environment
- Strong attention to detail
- Compassionate and patient demeanour
- Knowledge of food safety and sanitation guidelines
- Must be over 18 years old
Benefits
In return we offer a number of benefits including, pension scheme, enhanced annual leave, birthday leave, rewards schemes, volunteering and wellbeing days and much more!
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Hospitality Assistant - Bank employer: Retirement Villages Group Ltd
Contact Detail:
Retirement Villages Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Assistant - Bank
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Castle Village. Understanding their values and what they stand for will help you connect with them during your chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your passion for customer service.
✨Tip Number 3
Show off your flexibility! Since the role requires working various shifts, be ready to discuss your availability. Highlight your willingness to adapt and take on different hours, especially evenings and weekends.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Hospitality Assistant - Bank
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for customer service shine through! Share any experiences where you’ve gone above and beyond to make someone’s day better. We love candidates who genuinely care about enhancing the dining experience.
Be Flexible in Your Availability: Since the role requires flexibility with shifts, make sure to highlight your availability in your application. Let us know when you can work, especially evenings and weekends, as this will show that you’re ready to jump in whenever needed!
Highlight Relevant Experience: If you’ve worked in hospitality or customer service before, don’t be shy about it! Mention specific roles and responsibilities that relate to the Hospitality Assistant position. This helps us see how your background fits with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Retirement Villages Group Ltd
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've provided excellent service in the past, especially in a hospitality setting. This will show your passion for enhancing the dining experience.
✨Flexibility is Key
Since the role requires flexibility with shifts, be prepared to discuss your availability openly. Highlight any previous experiences where you adapted to changing schedules or worked during evenings and weekends.
✨Show Your Attention to Detail
During the interview, emphasise your attention to detail. You might want to mention how you ensure dietary preferences are met or how you maintain cleanliness in a busy environment. This will demonstrate that you understand the importance of these aspects in hospitality.
✨Practice Your Communication Skills
Effective communication is crucial in this role. Practise answering common interview questions clearly and confidently. You could even role-play with a friend to get comfortable discussing how you handle resident concerns or special requests.
