Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist residents with dining, take orders, and ensure a welcoming atmosphere.
- Company: Debden Grange is a retirement village focused on exceptional service and community.
- Benefits: Enjoy perks like a pension scheme, enhanced leave, and wellbeing days.
- Why this job: Join a caring team and make a real difference in residents' dining experiences.
- Qualifications: Previous hospitality experience preferred; must be over 18 with great communication skills.
- Other info: This is a zero-hour contract, perfect for flexible working around your studies.
Debden Grange is looking for a Hospitality Assistant to work on a Bank (zero hour contract) within our onsite restaurant/bar. The ideal candidate will be able to cover ad-hoc shifts to cover holiday/sickness and have a passion for customer service and a genuine desire to enhance the dining experience for our residents.
As a Hospitality Assistant in our retirement village, you will play a key role in ensuring that our residents receive exceptional service during meal times.
We pride ourselves on offering excellent service and creating a warm and inviting atmosphere for our residents.
Responsibilities:
- Greet residents warmly as they arrive at the dining area
- Assist residents with seating and provide menus
- Take food and beverage orders accurately and efficiently
- Serve meals and beverages in a timely manner
- Ensure that residents\’ dietary preferences and restrictions are accommodated
- Clear tables and reset them for the next service
- Provide friendly and attentive service to residents throughout their meal
- Collaborate with kitchen staff and other waitstaff to ensure smooth operation of the dining area
- Handle residents\’ concerns or special requests with professionalism and courtesy
- Maintain cleanliness and organisation in the dining area
Requirements:
- Previous experience in a hospitality setting or in a customer service role preferred
- Excellent communication and interpersonal skills
- Ability to multitask and work efficiently in a fast-paced environment
- Strong attention to detail
- Compassionate and patient demeanour
- Knowledge of food safety and sanitation guidelines
- Must be over 18 years old
In return we offer a number of benefits including, pension scheme, enhanced annual leave, birthday leave, rewards schemes, volunteering and wellbeing days and much more! #J-18808-Ljbffr
Hospitality Assistant - Bank employer: Retirement Villages Group Ltd
Contact Detail:
Retirement Villages Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Assistant - Bank
✨Tip Number 1
Familiarise yourself with the specific needs of residents in a retirement village. Understanding their preferences and dietary restrictions will help you stand out as a candidate who genuinely cares about enhancing their dining experience.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled difficult situations or gone above and beyond for customers in previous roles. This will demonstrate your ability to provide exceptional service.
✨Tip Number 3
Network with current or former employees of Debden Grange, if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Be flexible and open to covering various shifts. Since this is a bank position, showing your willingness to adapt to different schedules can make you a more attractive candidate.
We think you need these skills to ace Hospitality Assistant - Bank
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Hospitality Assistant position. Tailor your application to highlight relevant experience in customer service and hospitality.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for enhancing dining experiences and your ability to provide exceptional service. Mention specific examples from your past experiences that demonstrate your skills in a hospitality setting.
Highlight Relevant Experience: In your CV, emphasise any previous roles in hospitality or customer service. Include details about your communication skills, ability to multitask, and any knowledge of food safety guidelines, as these are crucial for the role.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is important in the hospitality industry.
How to prepare for a job interview at Retirement Villages Group Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples from your past experiences where you went above and beyond to enhance a customer's experience, especially in a hospitality setting.
✨Demonstrate Your Communication Skills
Since the role involves interacting with residents, it's crucial to showcase your communication skills. Practice clear and friendly responses to common interview questions, and be prepared to discuss how you would handle various resident interactions.
✨Highlight Your Ability to Multitask
In a fast-paced environment like a restaurant or bar, multitasking is key. Be ready to provide examples of how you've successfully managed multiple tasks at once, particularly in previous hospitality roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face as a Hospitality Assistant and how you would address them, such as handling dietary restrictions or managing a busy dining area.
