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For Companies At a Glance
- Tasks: Be the friendly face of our village, providing hospitality and admin support every Sunday.
- Company: Join Retirement Villages, where we create vibrant communities for residents to feel at home.
- Benefits: Enjoy full training, a supportive environment, and the chance to make a real impact.
- Why this job: This role offers a unique blend of hospitality and community connection in a warm atmosphere.
- Qualifications: Previous experience in hospitality and reception roles is essential; must be organised and reliable.
- Other info: Training for fire safety and first aid will be provided.
At Retirement Villages, we create vibrant communities where residents feel supported, connected, and truly at home. Our teams deliver exceptional hospitality and operational support that make a real difference to the daily lives of our residents.
We are looking for a friendly, organised, and proactive Hospitality & Administration Assistant to join our team on Sundays. This is a varied role that blends front-of-house hospitality with essential administrative support. You\’ll be the welcoming face of our village, ensuring residents and visitors feel valued, while also keeping our operations running smoothly and safely.
You will be:
- A natural people-person who thrives in customer-facing roles
- Organised, reliable, and able to work independently
- Calm under pressure, with excellent communication skills
Key Responsibilities
- Provide a professional, warm reception service for residents, visitors, and colleagues.
- Deliver food, beverage, and retail services to a high standard, ensuring every experience is positive and memorable.
- Manage telephone calls, visitor access, and booking systems for guest suites, event spaces, and meeting rooms.
- Respond promptly and confidently to fire alarms and first aid situations (training provided).
- Maintain a safe, clean, and welcoming environment across hospitality and reception areas.
- Support payroll preparation and general administration tasks for the Village Manager and wider team.
Must-Have Skills & Requirements
- Previous experience in both waiting (hospitality service) and reception roles.
- Ability to drive (due to location and potential duties).
- Confident and comfortable attending to fire alarms and first aid situations (training provided).
Desirable Skills
- First Aid trained
- Fire safety trained
Our Values
- Age Well – We create a world where everyone can age well.
- Community – We believe in the power of community.
- Keep Improving – We get things done and look for ways to improve.
- Invest Wisely – We treat every penny as our own.
- Planet Positive – We work hard to have a positive impact on the planet.
- One Team – We support one another, succeed, and learn together.
What We Offer
- Full training for fire safety and first aid.
- A supportive and inclusive working environment.
- The chance to make a real impact in a warm, welcoming community.
How To Apply
If you have the skills, experience, and heart to deliver exceptional hospitality and administration support, we\’d love to hear from you. Apply today and become part of a team that makes Sundays special. #J-18808-Ljbffr
Front of House / Receptionist - Sundays employer: Retirement Villages Group Ltd
Contact Detail:
Retirement Villages Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House / Receptionist - Sundays
✨Tip Number 1
Familiarise yourself with the values of Retirement Villages. Understanding their commitment to community and improving the lives of residents will help you align your responses during interviews, showcasing how you embody these values.
✨Tip Number 2
Highlight your previous experience in hospitality and reception roles during any informal conversations or networking opportunities. This will help you build rapport and demonstrate your suitability for the role before even applying.
✨Tip Number 3
Prepare to discuss scenarios where you've successfully managed stressful situations, as calmness under pressure is key for this role. Think of specific examples that showcase your problem-solving skills and ability to maintain a positive atmosphere.
✨Tip Number 4
If you have First Aid or fire safety training, make sure to mention it in conversations with current employees or during interviews. This can set you apart from other candidates and show your proactive approach to safety and well-being.
We think you need these skills to ace Front of House / Receptionist - Sundays
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Front of House / Receptionist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention specific experiences in hospitality and administration that demonstrate your ability to provide exceptional service and support.
Highlight Relevant Experience: In your CV, emphasise your previous roles in hospitality and reception. Use bullet points to clearly outline your responsibilities and achievements, focusing on customer service and organisational skills.
Showcase Your Soft Skills: Since the role requires excellent communication and interpersonal skills, include examples in your application that showcase your ability to remain calm under pressure and work independently while being a team player.
How to prepare for a job interview at Retirement Villages Group Ltd
✨Show Your People Skills
As a Front of House / Receptionist, you'll be the first point of contact for residents and visitors. Make sure to highlight your experience in customer-facing roles during the interview. Share specific examples of how you've created positive experiences for customers in the past.
✨Demonstrate Organisational Skills
This role requires strong organisational abilities. Be prepared to discuss how you manage multiple tasks efficiently. You might want to mention any tools or methods you use to stay organised, especially in busy environments.
✨Stay Calm Under Pressure
The ability to remain calm during stressful situations is crucial. Think of a time when you had to handle a challenging situation, such as a fire alarm or a difficult customer, and explain how you managed it effectively.
✨Align with Their Values
Retirement Villages values community and continuous improvement. Familiarise yourself with their values and think about how your personal values align with theirs. Be ready to discuss how you can contribute to creating a supportive environment for residents.
