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- Tasks: Schedule jobs for operatives and ensure timely repairs for customers.
- Company: Join a large Housing Association dedicated to community support and housing solutions.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and development.
- Why this job: Be the key link between residents and operatives, making a real impact in people's lives.
- Qualifications: Experience in scheduling or work planning is preferred but not mandatory.
- Other info: Great opportunity for those looking to start a career in maintenance planning.
The predicted salary is between 36000 - 60000 £ per year.
A large Housing Association are looking for a Maintenance Planner to schedule jobs for operatives (in accordance with our procedures and ways of working) to ensure that a suitably qualified operative is scheduled to every repair or inspection appointment made with its customers. To take ownership of repairs ordered and ensure that the customer is proactively kept informed at every stage and during any extended wait. On the day to take ownership for the repair to ensure that it is completed at the appointed time by communicating with the resident, the operatives and by deploying the correct operative in accordance with our procedures. To promptly organise such follow up work as required on behalf of the operative by procedure or instruction to ensure a satisfactory conclusion to the appointment. To carry out a post completion telephone check. Ideally looking for someone with experience of working in a highly successful scheduling / work planning team; OR, experience of working in a
Maintenance Planner employer: Retinue Solutions
Contact Detail:
Retinue Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Planner
✨Tip Number 1
Familiarize yourself with the specific scheduling software and tools commonly used in maintenance planning. This knowledge will not only help you stand out but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Highlight any previous experience you have in customer service or communication roles. Being able to effectively communicate with residents and operatives is crucial for this position, so showcasing your skills in this area can make a big difference.
✨Tip Number 3
Prepare to discuss how you handle unexpected changes or challenges in scheduling. Employers appreciate candidates who can think on their feet and adapt quickly to ensure repairs are completed on time.
✨Tip Number 4
Research the Housing Association's values and mission. Understanding their approach to customer service and community engagement will allow you to align your answers during the interview with what they prioritize.
We think you need these skills to ace Maintenance Planner
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Maintenance Planner. Familiarize yourself with scheduling processes, customer communication, and the importance of timely repairs.
Tailor Your CV: Highlight relevant experience in scheduling or work planning. Include specific examples of how you've successfully managed appointments and communicated with customers in previous roles.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss your approach to customer service and how you ensure effective communication throughout the repair process.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise.
How to prepare for a job interview at Retinue Solutions
✨Understand the Scheduling Process
Make sure you have a clear understanding of scheduling processes and how they apply to maintenance planning. Be ready to discuss your experience with scheduling jobs and how you ensure that the right operative is assigned to each task.
✨Demonstrate Customer Communication Skills
Since keeping customers informed is crucial, prepare examples of how you've effectively communicated with clients in previous roles. Highlight your ability to manage expectations and provide updates during the repair process.
✨Show Ownership and Accountability
Be prepared to discuss situations where you took ownership of a project or task. Emphasize your proactive approach to problem-solving and how you ensure that repairs are completed on time.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your decision-making skills in scheduling and managing repairs. Think about past experiences where you had to adapt quickly and how you handled unexpected challenges.
