Support Worker in Salisbury

Location: Salisbury

Role: Full-time (The successful candidate will be required to work as part of a rolling 4 weekly rota which includes working weekends, evenings and sleep in shifts)

Wilton Road is a warm, supportive home where adults living with mental illness are helped to live life to the fullest. With 24‑hour support and a dedicated team, we work closely with each resident to build confidence, develop daily‑living skills, and achieve personal goals.

Every resident has a key worker who supports them on their journey towards greater independence, with the aim of eventually moving to lower‑level support or their own accommodation.

What you will do and achieve as a Support Worker:

• I empower people affected by mental illness to rebuild confidence, strengthen independence, and reconnect with their communities. Through focused, recovery‑based support, I help individuals set meaningful goals, overcome barriers, and access the resources they need to move forward and create lasting positive change.

Direct Support & Case Management

• Provide 1:1 key‑worker support tailored to individual needs.
• Build respectful, professional relationships using recovery‑focused approaches.
• Support service users to understand goals in their Care/Recovery Plans.
• Help individuals recognise and manage factors affecting mental and physical wellbeing.
• Enable service users to develop daily living skills and self‑manage resources.

Assessment, Planning & Safety

• Complete needs assessments and prioritise support effectively.
• Develop, review and adapt support and safety plans within organisational/legislative requirements.
• Contribute to safeguarding by identifying and reporting risks of abuse, harm, or self‑neglect.
• Log incidents and complaints promptly.

Multi‑Agency & Community Liaison

• Liaise with mental health teams, statutory services, housing partners, community groups, and complementary therapies.
• Facilitate access to local services, opportunities, and community resources.
• Promote the service at community events, meetings, and forums.

Service Quality, Monitoring & Reporting

• Ensure all tasks meet required standards and timescales.
• Monitor support delivery and provide feedback to senior staff.
• Contribute to service evaluation through statistical and qualitative reporting.
• Provide success stories and outcome data for monitoring requirements.

Teamwork & Professional Conduct

• Share information and support colleagues and volunteers to work effectively.
• Adhere to professional boundaries and the Rethink Mental Illness Code of Conduct.
• Follow lone‑working procedures and contribute to regular reviews.
• Suggest improvements and support implementation of new ways of working.

Record Keeping & Systems

• Maintain accurate, up‑to‑date case records in line with policy.
• Use paper/electronic systems and the Rethink Information System to record support activities and outcomes.

Essential Experience, Skills Required For This Role

• I have experience of providing support to people with a mental illness; or experience of providing care and/or support services within another social care setting in either a paid or voluntary capacity.
• I have transferable life/work experience to apply to this role.
• I have experience of making a comprehensive assessment of an individual's situation and needs; to develop, implement and review risk management plans and devise support plans and activities to meet these needs.
• Ability to work with digital systems (Microsoft applications, email, internet).
• I am a good listener, empathetic, understanding, kind, patient and willing to learn.
• I can demonstrate behaviours consistent with the values of the Charity.

If you're passionate about empowering individuals, reducing stigma, and improving mental health outcomes, we'd love to hear from you.

Why Work With Rethink Mental Illness?

Benefits

• Inclusive Culture: Join staff networks that champion diversity and inclusion.
• Wellbeing Support: Access our Wellbeing Hub, Employee Assistance Programme, and the Unmind mental health app.
• Recognition & Rewards: Enjoy discounts, cashback offers, and celebrate achievements through our PULSE platform.
• Flexible Working & Generous Leave: Starting at 25 days annual leave (plus bank holidays and your birthday off), with options to buy or sell extra days.
• Learning & Development: Grow your career with structured onboarding and training opportunities.
• Financial & Family Support: Contributory pension scheme, enhanced family leave, and travel benefits like season ticket loans and cycle-to-work schemes.
• Referral Bonus: Earn up to £300 for introducing someone to our team.

Diversity, Equity, Inclusion

Diversity is important to us, and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we're working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. We recognise and support staff networks and support groups for our ethnically diverse and LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.

We aim for our workforce to reflect the diversity of the communities we serve; for those who work for us to feel heard, valued and feel they belong; and for our work to help tackle wider mental health inequalities. We therefore actively encourage and welcome applications from everyone, including applicants with lived experience of mental illness, those who are Lesbian, Gay, Bisexual, Transgender, Queer or Questioning, Intersex, Asexual and any other gender identity not expressed here (LGBTQIA+); people who are neurodiverse, have a health condition, or a disability or hidden disability and people from an ethnically diverse background - regardless of your age, religious or spiritual belief, sexual orientation, marital status, veteran status, pregnancy, political view or socio-economic status.

Becoming a truly anti-racist organisation

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement. We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrates our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation.