Advocacy Manager Location: Field-based (Wandsworth & Richmond)Contract: Permanent, 35 hoursSalary: £37,406 plus £3000 London Allowance About the role We’re looking for an experienced and passionate Advocacy Manager to lead our Wandsworth & Richmond service. This is a fantastic opportunity to lead a high-performing team delivering independent, person-centred advocacy that makes a real difference to people's lives. You’ll shape and develop services, drive quality and performance, and ensure people experiencing mental illness have their voices heard. You’ll be part of a supportive national network of managers—working collaboratively, sharing learning, and helping us continually improve how we deliver advocacy. What you’ll be doing As Advocacy Manager, you’ll take ownership of your local contracts and lead your team to deliver excellent services. You will: Lead, motivate and develop a team of advocates and trainees Deliver high-quality, issue-based advocacy aligned with legal frameworks and standards Oversee service performance, ensuring KPIs are met and outcomes are achieved Manage resources, caseloads and workforce planning effectively Drive service improvement, innovation and local business planning Ensure safeguarding, risk management and compliance are embedded in practice Build strong relationships with stakeholders, partners and local networks Lead on audits, reporting and continuous quality improvement Handle complaints and incidents with professionalism, ensuring learning is applied About the service The Wandsworth & Richmond Advocacy Service provides a broad range of statutory and community advocacy, including: IMCA IMHA Care Act Advocacy Community advocacy You’ll lead a dedicated team of advocates, ensuring the service is responsive, effective and tailored to local community needs. Who we’re looking for We’re looking for someone who is: A qualified advocate (essential) An experienced people manager who can lead and develop high-performing teams Confident in managing performance, change, and complex situations Highly organised, with the ability to prioritise and respond to competing demands Calm under pressure and able to navigate challenging situations A strong communicator, both written and verbal Knowledgeable about safeguarding and statutory advocacy frameworks IT literate, with experience using case management systems Able to travel across the service area What success looks like Your team delivers high-quality, person-centred advocacy Services meet performance targets and demonstrate real impact Staff feel supported, developed and motivated Strong partnerships are built across the local system Continuous improvement is embedded in everything you do Important information This role requires an Enhanced DBS check (Adults & Children) This post is subject to safeguarding and compliance requirements Ready to apply? If you’re an experienced advocacy professional who is ready to lead, inspire and make a real difference—we’d love to hear from you. IND1
