Feedback & Engagement Volunteer

Overview

Inspiring, supportive, and committed – just a few of the words we\’d use to describe our volunteers. At Rethink Mental Illness, volunteers are at the heart of what we do. They play a vital role in supporting our services and making a real difference in people\’s lives. If you\’re looking for a rewarding role where you can have a positive impact while developing your own skills and experience, we\’d love you to join us.

About the role

Do you enjoy listening to people\’s stories, encouraging others to share their views, and helping services improve? We\’re looking for enthusiastic volunteers to help us gather feedback from people across the community, ensuring their voices are heard and acted upon. As a Feedback & Engagement Volunteer, you\’ll:

• Visit groups and engage with members to gather feedback
• Volunteer alongside staff to collect feedback from service users, facilitators, and local services
• Support people to access and complete online feedback forms
• Record and input feedback into databases, keeping clear and accurate records
• Help ensure that feedback is shared effectively so it can be used to improve our services
• Understand mental health support and safeguarding
• Have good ICT and clerical skills, including databases and email
• Have a clear and confident phone manner
• Adopt a supportive, patient, and non-judgmental approach
• Have knowledge or experience of gathering and recording data

Desirable/Additional experiences

• Lived experience of mental ill health
• Knowledge of local services and communities
• A full driving licence and access to a vehicle

Qualifications and expectations

There are no formal qualifications required beyond a willingness to engage with communities and support our feedback processes. We value diverse experiences and a commitment to safeguarding and confidentiality.

How to apply

To apply, simply click the \”apply now\” button on the advert on our website and complete a short interest form. If you have any questions about this role, please get in touch: Annie Nichols (Service Manager).

Who we are

We\’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns, advice and information. Our work supports us in delivering on our mission: \”A better life for everyone severely affected by mental illness.\” We are on a transformation journey to deliver the organisation strategy – delivering Communities that Care. We are committed to creating a diverse, inclusive and engaged workplace and to anti-racist action.

Diversity, Equity, Inclusion – Diversity is important to us. We value difference through inclusiveness and belonging and recognise and support staff networks for our Black, Asian and Minority Ethnic (BAME) colleagues and LGBTQIA+ colleagues. We are proud to be Disability Confident and signatories to relevant equality initiatives. We encourage applications from everyone, including people with lived experience, those who are LGBTQIA+ (including questioning), people with a disability, and people from BAME backgrounds.