At a Glance
- Tasks: Lead and optimise Dynamics 365 and Power Platform for impactful mental health services.
- Company: Join Rethink Mental Illness, dedicated to improving lives affected by mental illness.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment focused on continuous improvement and innovation.
- Why this job: Make a real difference using tech to support mental health initiatives.
- Qualifications: Experience with CRM platforms and strong leadership skills required.
The predicted salary is between 51750 - 63250 £ per year.
Location: Remote (UK)
Department: Technology & Data
Salary: £45,384
Reports to: Head of Business Systems
About Rethink Mental Illness
At Rethink Mental Illness, we work to improve the lives of people severely affected by mental illness. Every day, our colleagues help create better support, better services and better opportunities for people across England. As we continue our digital transformation journey, we're looking for an experienced Dynamics 365 & Power Platform Manager to lead the operational management, development and continuous improvement of our Microsoft CRM estate.
The Opportunity
This is an exciting opportunity to take ownership of a complex and business-critical Dynamics 365 and Power Platform environment used by more than 900 colleagues across the organisation. The platform supports a wide range of services and functions, including frontline service delivery, case management, fundraising, supporter engagement, marketing, governance and compliance. You'll play a key role in ensuring our Dynamics 365 and Power Platform solutions are secure, scalable, well governed and aligned to organisational priorities. Working closely with the Head of Business Systems, you'll translate strategic objectives into a clear delivery roadmap while managing a team of CRM specialists and building internal capability. This role offers the chance to combine strong technical expertise with leadership, stakeholder engagement and digital innovation, helping us use technology to drive meaningful outcomes for people affected by mental illness.
What You'll Be Doing
- Leading the day-to-day management of Dynamics 365, Dataverse, Power Apps and Power Automate.
- Managing the configuration, development and optimisation of CRM and Power Platform solutions.
- Owning and coordinating delivery of improvements, enhancements and projects across the platform estate.
- Building strong partnerships with stakeholders across services, fundraising, marketing, data and technology teams.
- Identifying opportunities to improve processes, automate activities and enhance user experience.
- Providing technical leadership and governance to ensure solutions are maintainable, secure and scalable.
- Managing, coaching and developing a team of CRM specialists.
- Working with external suppliers and Microsoft partners to ensure effective delivery and value for money.
- Supporting data quality, governance, reporting and compliance across CRM platforms.
Essential criteria
We're looking for someone who combines excellent technical knowledge with strong leadership and stakeholder management skills. You'll bring:
- Significant experience managing CRM platforms within complex organisations.
- Advanced knowledge of Microsoft Dynamics 365 and the Microsoft Power Platform, including Model-Driven Apps, Power Automate and Dataverse.
- Experience delivering CRM development, enhancement and transformation projects from concept through to implementation.
- Strong analytical and problem-solving skills, with the ability to resolve complex system, process and data issues.
- Experience leading and developing technical teams.
- The ability to communicate technical concepts clearly to a wide range of audiences.
- Experience working with data governance, security and compliance requirements.
- A collaborative approach and a passion for continuous improvement.
It would be great if you also had:
- Experience delivering projects using Agile or SCRUM methodologies.
- Salesforce knowledge or experience.
- Experience of Microsoft Fabric or other data warehouse technologies.
Dynamics & Power Platform Manager employer: Rethink Mental Illness
As a Service Manager at our Wells location, you will be part of a dedicated team committed to delivering high-quality, person-centred housing support for adults with mental health needs. We pride ourselves on fostering a supportive work culture that encourages professional growth and development, offering opportunities for training and advancement within the organisation. Join us in making a meaningful impact in the community while enjoying a flexible part-time schedule and a competitive salary.
StudySmarter Expert Advice🤫
We think this is how you could land Dynamics & Power Platform Manager
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Rethink Mental Illness or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Rethink Mental Illness.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Rethink Mental Illness.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Rethink Mental Illness that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Dynamics & Power Platform Manager
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Rethink Mental Illness.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Rethink Mental Illness and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Rethink Mental Illness
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Rethink Mental Illness uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
