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- Tasks: Coordinate customer service tasks and support engineers in a dynamic environment.
- Company: Leading Facilities Management provider based in Coventry.
- Benefits: Competitive salary, potential for permanent role, and professional development.
- Other info: Fast-paced environment with training provided for service management software.
- Why this job: Join a vital role where every day brings new challenges and opportunities.
- Qualifications: Experience in customer-focused administration and strong communication skills.
The predicted salary is between 22000 - 24000 £ per year.
Customer Service Coordinator Coventry, West Midlands £25,500 – £27,000 per annum (depending on experience) 12 month maternity cover (with a possible permanent position) Are you an organised and proactive individual with a flair for excellent customer service? Apply today for the Customer Service Coordinator position, within a leading Facilities Management provider based in Coventry. Initially, a 12-month + maternity cover position, this position has the genuine potential to transition into a permanent role for the right candidate. As a pivotal part of the team, you will ensure the smooth coordination of tasks, providing exceptional service to customers and supporting engineers with their daily operations. Responsibilities will include: * Scheduling works for Facilities Management Engineers and tradespersons, including logging call-outs and booking works with clients. * Ensuring all required documentation, such as RAMS, POWs, and other compliance records, are logged ahead of scheduled works. * Upgrading quotations with customer Purchase Orders and creating PPM contracts from approved quotes. * Booking compliance works and tracking engineers\’ job sheet scores to support continuous improvement. * Creating and managing jobs for training sessions and team meetings. Experience and skills required: * Previous experience working in a customer-focused, office-based administration role is essential * A methodical and process-driven approach to work, with an eye for detail and organisation. * The ability to work effectively under pressure in a fast-paced environment * Strong communication skills, both written and verbal, to provide clear and professional support to customers and colleagues. * Familiarity with Microsoft Office tools, particularly Excel, is essential. * Experience working with service management software such as Job Logic is advantageous but not required as training will be provided If you’re looking for an opportunity to develop and showcase your skills, in a vital role within Facilities Management and you’re ready to thrive in a role where no two days are the same, we’d love to hear from you! Apply now with your up to date CV
Customer Service Coordinator employer: RETAIND Ltd
Contact Detail:
RETAIND Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, and think about how your skills align with their needs. Practise common interview questions and be ready to showcase your customer service experience and organisational skills.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a great opportunity to reiterate why you’re the perfect fit for the Customer Service Coordinator position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant admin roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Coordinator role. Be sure to mention your organisational skills and how you handle pressure – we love that!
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Keep your language clear and professional, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at RETAIND Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Coordinator role. Familiarise yourself with the responsibilities listed in the job description, such as scheduling works and managing documentation. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing exceptional customer service, be prepared to share specific examples from your past experiences. Think of situations where you went above and beyond for a customer or resolved a challenging issue. This will highlight your proactive approach and ability to handle pressure.
✨Brush Up on Your Tech Skills
Familiarity with Microsoft Office, especially Excel, is essential for this role. If you have experience with service management software like Job Logic, mention it! If not, don’t worry—just express your willingness to learn. Consider doing a quick online tutorial to refresh your skills before the interview.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewer. Inquire about the team dynamics, the company culture, or how success is measured in this role. This shows that you’re engaged and serious about finding the right fit for both you and the company.