At a Glance
- Tasks: Engage with customers, process orders, and support sales activities in a dynamic environment.
- Company: Established manufacturing business with a focus on customer service and innovation.
- Benefits: Competitive salary, full training, and opportunities for career progression.
- Other info: Full training provided, with a chance to learn about products and marketing.
- Why this job: Gain hands-on experience in customer service and sales while using cutting-edge tools.
- Qualifications: Experience in customer service or sales administration; strong communication and organisational skills.
The predicted salary is between 30000 - 30000 £ per year.
An established manufacturing business is looking for a Customer Service & Sales Administrator to join its commercial team. This varied role combines customer service, order processing, sales administration and account support. You will act as a key contact for customers, prepare quotations, manage orders and work closely with internal departments to ensure an efficient and reliable service.
Working alongside the Commercial Manager, you will also assist with straightforward marketing activities using AI and online tools, including email campaigns. Full product and technical training will be provided, with opportunities to develop your skills across the wider commercial function.
Key Responsibilities:
- Responding to customer enquiries by telephone and email
- Providing information on prices, quotations, orders and lead times
- Preparing accurate quotations and following up with customers
- Processing sales orders and checking pricing, specifications and customer details
- Gathering customer requirements and obtaining any missing information
- Monitoring orders through production and keeping customers updated
- Building positive working relationships with customers and prospective clients
- Liaising with production and operations teams to keep orders progressing
- Learning to interpret customer drawings, including CAD drawings, to support quotations and order processing
- Checking order details against quotations and agreed customer requirements
- Maintaining accurate customer, pricing and order records
- Assisting with email campaigns and other marketing tasks using existing templates, AI and online tools
- Resolving customer queries with support from relevant colleagues
- Supporting the Commercial Manager with day-to-day sales administration
To be considered, you should have:
- Experience in customer service, sales administration, order processing or account support within manufacturing or a related technical environment
- Confident and professional communication skills
- Strong organisation and attention to detail
- A customer-focused approach and the ability to build lasting working relationships
- Good numerical skills and confidence checking pricing and order information
- The ability to manage multiple priorities and follow tasks through to completion
- Good IT skills, including Microsoft Office, and confidence learning new software
- An interest in supporting marketing activities and using digital tools
- A willingness to learn about products, technical information and commercial processes
Experience preparing quotations and processing customer orders would be particularly useful. Familiarity with AI tools, email campaigns or online marketing software would also be an advantage. Previous experience interpreting CAD drawings is not essential, as full technical and product training will be provided.
This would suit a Customer Service Administrator, Sales Administrator, Internal Sales Coordinator or Account Coordinator looking for a varied position with plenty of customer contact and responsibility. You will gain practical experience across sales support, quotations, order coordination and marketing, with genuine scope to progress within the business as your knowledge and confidence grow.
Apply with your CV to be considered.
Customer Service Sales Administrator in Corby employer: RETAIND Ltd
Join a dynamic and expanding international manufacturing and distribution business in Birmingham, where your sales skills can truly shine. With a competitive salary of £30,000 plus uncapped commission, you'll enjoy a supportive work culture that prioritises employee growth and development, alongside comprehensive training and product support. This role offers the unique advantage of working within a well-established marketplace, providing ample opportunities to build lasting client relationships and significantly enhance your earning potential.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Sales Administrator in Corby
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at RETAIND Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like RETAIND Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Sales Administrator in Corby
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to RETAIND Ltd:Your cover letter is your chance to shine! Tell us why you want to work at RETAIND Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at RETAIND Ltd!
How to prepare for a job interview at RETAIND Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
