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- Tasks: Coordinate customer service tasks and support engineers in a dynamic environment.
- Company: Join a leading Facilities Management provider in Coventry with a strong reputation.
- Benefits: Enjoy a competitive salary, potential for permanent position, and supportive team culture.
- Why this job: Perfect for those who thrive in fast-paced roles and love helping others.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Opportunity for training in service management software and career development.
The predicted salary is between 20400 - 30600 £ per year.
Customer Service Coordinator Facilities Management
Coventry, West Midlands
£25,500 + per annum (depending on experience)
12 month + maternity cover (possible permanent position)
Are you an organised and proactive individual with a flair for excellent customer service? Apply today for the Customer Service Coordinator position, within a leading Facilities Management provider based in Coventry. Initially, a 12-month + maternity cover position, this position has the genuine potential to transition into a permanent role for the right candidate.
As a pivotal part of our team, you will ensure the smooth coordination of tasks, providing exceptional service to customers and supporting engineers with their daily operations.
Responsibilities will include:
Scheduling works for Facilities Management Engineers, including logging call-outs and booking works with clients.
Ensuring all required documentation, such as RAMS, POWs, and other compliance records, are logged ahead of scheduled works.
Upgrading quotations with customer Purchase Orders and creating PPM contracts from approved quotes.
Booking compliance works and tracking engineers\’ job sheet scores to support continuous improvement.
Creating and managing jobs for training sessions and team meetings.
Experience and skills required:
Previous experience working in a customer-focused, office-based administration role is essential
A methodical and process-driven approach to work, with an eye for detail and organisation.
The ability to work effectively under pressure in a fast-paced environment
Strong communication skills, both written and verbal, to provide clear and professional support to customers and colleagues.
Familiarity with Microsoft Office tools, particularly Excel, is essential.
Experience working with service management software such as Job Logic is advantageous but not required as training will be provided
If youre looking for an opportunity to develop and showcase your skills, in a vital role within Facilities Management and youre ready to thrive in a role where no two days are the same, wed love to hear from you! Apply now with your up to date CV.
Customer Service Coordinator - Faciltes Management in Coventry employer: Retaind Limited
Contact Detail:
Retaind Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator - Faciltes Management in Coventry
✨Tip Number 1
Familiarise yourself with the Facilities Management industry. Understanding the key players, trends, and challenges can help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills. Since this role heavily focuses on providing exceptional service, think of examples from your past experiences where you went above and beyond for a customer, as these will be great to share during discussions.
✨Tip Number 3
Get comfortable with Microsoft Excel and any service management software. If you’re not already familiar with these tools, consider taking a quick online course or tutorial to boost your confidence and show your willingness to learn.
✨Tip Number 4
Network with professionals in the Facilities Management sector. Attend local events or join online forums to connect with others in the field. This can provide valuable insights and potentially lead to referrals for the position.
We think you need these skills to ace Customer Service Coordinator - Faciltes Management in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise any roles where you managed schedules or worked in a fast-paced environment, as these are key for the Customer Service Coordinator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your organisational skills and proactive approach. Mention specific examples of how you've provided excellent customer service in previous roles, and express your enthusiasm for the Facilities Management sector.
Highlight Relevant Skills: In your application, clearly outline your proficiency with Microsoft Office, especially Excel. If you have experience with service management software, even if it's not Job Logic, mention it to show your adaptability and willingness to learn.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Retaind Limited
✨Showcase Your Organisational Skills
As a Customer Service Coordinator, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously. This will demonstrate your ability to handle the responsibilities of the role.
✨Highlight Your Customer Service Experience
Make sure to discuss your previous roles in customer service. Share specific instances where you went above and beyond to assist customers, as this will show your commitment to providing exceptional service, which is crucial for this position.
✨Familiarise Yourself with Relevant Software
While experience with service management software like Job Logic is advantageous, it's not mandatory. However, showing that you're comfortable with Microsoft Office tools, especially Excel, and expressing a willingness to learn new software can set you apart.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as scheduling conflicts or customer complaints. Practising your responses to these scenarios can help you articulate your problem-solving skills effectively during the interview.
