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- Tasks: Create personalised care plans and conduct assessments to support individuals in their homes.
- Company: Join Retain Healthcare, a leader in compassionate, person-centred care services.
- Benefits: Enjoy competitive pay, training opportunities, and your birthday off!
- Other info: Flexible hours, free parking, and a commitment to your professional growth.
- Why this job: Make a real difference in people's lives while working in a supportive team.
- Qualifications: Experience in care planning and a passion for person-centred support.
The predicted salary is between 25396 - 25396 £ per year.
Reports To: Registered / Branch Manager
Location: Cheltenham (Homecare)
Contracted Hours: full time, Monday to Friday, 8:30am – 5:00pm
Salary: £25396.80 per annum
About Retain Healthcare
Retain Healthcare is a leading provider of high-quality, person-centred care services. We are committed to promoting independence, choice, and dignity for every individual we support. Our mission is to deliver compassionate care that helps people live safely and comfortably within their own homes and communities. As an organisation, we are driven by compassion, professionalism, and innovation — delivering services that go beyond care to truly enrich lives.
Job Purpose
The Care & Support Planner plays a vital role in ensuring that care and support services are person-centred, safe, effective, and outcome-focused. You will be responsible for completing comprehensive assessments, developing personalised care and support plans, and conducting risk assessments in line with the Care Quality Commission's (CQC) Single Assessment Framework. Working both in the community and within the branch, you will collaborate closely with service users, their families, care staff, and external professionals to ensure that every plan reflects individual needs, wishes, and outcomes. You will also support care teams to understand and deliver care plans effectively, contributing to Retain Healthcare's aim of achieving an "Outstanding" rating with CQC.
Main Duties & Responsibilities
- Conduct detailed assessments for new and existing customers to identify needs, preferences, and desired outcomes.
- Champion the use of technology enabled care solutions such as falls prevention devices, environmental monitoring and electronic medication management to improve outcomes and efficiency.
- Develop and maintain individualised Support and Care Plans that promote independence, dignity, and wellbeing.
- Record all prescribed medication on the MARS chart in line with the latest prescription and support plan.
- Complete risk assessments and implement proportionate control measures to keep people safe.
- Review and update care plans regularly or when a change in circumstance occurs.
- Ensure all documentation is person-centred, outcome-focused, and aligned with the principles of "Right Support, Right Care, Right Culture.".
- Support the Registered / Branch Manager to ensure full compliance with the CQC's Single Assessment Framework and relevant legislation, including the Health and Social Care Act 2008 and the Care Act 2014.
- Ensure all records and plans are Person-Centred, accurate, complete, and stored securely in line with GDPR and data protection legislation.
- Participate in audits, spot checks, and internal quality reviews to maintain and improve standards.
- Contribute to continuous quality improvement and service development initiatives.
- Promote and uphold Retain Healthcare's values, policies, and procedures at all times.
- Work collaboratively with the care delivery team to ensure all staff understand and follow individual care and support plans.
- Provide guidance, support, and constructive feedback to care staff to promote excellence in care delivery.
- Act as a point of contact for customers, their families, and professionals regarding support planning and changes in care needs.
- Identify and report any safeguarding concerns promptly, following company safeguarding procedures.
- Assist with Rota management to ensure all customers are covered with the right staff and at the right time.
- Assist with training and competency development by identifying learning needs within the care team.
- Participate in on-call duties on a rota basis, ensuring continuity of service outside of office hours.
- Maintain clear, accurate, and up-to-date documentation across all service user and office records.
- Ensure compliance with internal systems and digital care planning platforms.
- Manage workload effectively, prioritising assessments and reviews according to service needs.
- Uphold confidentiality and professional boundaries in all aspects of the role.
Skills, Qualifications & Experience
- Experience in care or support planning within a health or social care setting.
- Strong understanding of person-centred planning, safeguarding, and risk management.
- Knowledge of the CQC Single Assessment Framework, particularly the five key questions: Safe, Effective, Caring, Responsive, and Well-led.
- Excellent written, verbal, and interpersonal communication skills.
- Proficient IT skills, including the use of care management software and Microsoft Office.
- Ability to work autonomously while maintaining accountability and compliance.
- Minimum NVQ Level 2 in Health & Social Care (or equivalent) and a willingness to work towards Level 3.
- Level 3 Diploma in Health & Social Care (or equivalent) is desirable.
- Experience with electronic care planning systems is desirable.
- Prior experience in a supervisory, senior carer, or coordinator role is desirable.
- Working knowledge of the Care Act 2014, Mental Capacity Act 2005, and CQC's Quality Statements is desirable.
Personal Attributes
- Compassionate, empathetic, and committed to person-centred care.
- Highly organised and detail-oriented.
- Proactive, adaptable, and solution-focused.
- Professional, approachable, and supportive.
- Strong sense of integrity and accountability.
- Committed to continuous professional development and reflective practice.
Additional Information
- This role involves travel to customer homes so a driving licence is essential and may include participation in on-call rota.
- Use of a pool car when available for client assessments.
- An Enhanced DBS check is required.
Retain Offers
- Join a dynamic, collaborative, and expanding team where your contributions are valued.
- Enjoy free parking and our commitment to helping you maintain a healthy work-life balance.
- We invest in your future with training and competitive pay.
- Your birthday off and a company pension scheme.
- Access exclusive discounts via the Blue Light Card and wellbeing support through our Employee Assistance Program.
- Staff events and company rewards.
Care and Support Planner in Cheltenham employer: Retain Healthcare
Contact Detail:
Retain Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care and Support Planner in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to people in the care sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Retain Healthcare and understanding their values. Think about how your experience aligns with their mission of delivering compassionate care. Show them you’re not just another candidate, but someone who truly cares about making a difference.
✨Tip Number 3
Practice common interview questions related to care planning and person-centred approaches. Role-play with a friend or family member to build confidence. The more you practice, the more natural it will feel when you're in front of the interviewer.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you’re genuinely interested in the role and appreciate the opportunity to chat about how you can contribute to their team.
We think you need these skills to ace Care and Support Planner in Cheltenham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Care and Support Planner. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills: Don’t just list your qualifications; demonstrate how your skills in person-centred planning and risk management can make a difference. We want to see real examples of how you've made an impact in previous roles.
Be Person-Centred: Remember, this role is all about supporting individuals. Share your passion for compassionate care and how you’ve put clients' needs at the forefront of your work. This will resonate with us at Retain Healthcare.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team!
How to prepare for a job interview at Retain Healthcare
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Care and Support Planner. Familiarise yourself with person-centred planning, risk assessments, and the CQC's Single Assessment Framework. This will help you answer questions confidently and show that you're serious about the role.
✨Show Your Compassion
Since this role is all about providing compassionate care, be prepared to share examples from your past experiences where you've demonstrated empathy and understanding. Think of specific situations where you made a positive impact on someone's life, as this will resonate well with the interviewers.
✨Ask Smart Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how they measure success in care delivery. This not only shows your interest but also helps you gauge if the company aligns with your values.
✨Be Organised and Professional
Bring along any necessary documents, like your CV and references, neatly organised. Dress professionally and arrive on time. This reflects your commitment to the role and sets a positive tone for the interview.