At a Glance
- Tasks: Help customers choose tech products and provide solutions for their connectivity needs.
- Company: Join Virgin Media O₂, a top employer connecting millions across the UK.
- Benefits: Enjoy Bupa healthcare, generous holiday, and discounts on broadband and mobile.
- Other info: Receive structured training and ongoing support in a dynamic retail environment.
- Why this job: Build trust with customers while showcasing the latest technology in a supportive team.
- Qualifications: Strong communication skills and a passion for technology are essential.
As a Retail Advisor, 16 hours per week, you’ll be the person customers turn to for advice, guidance and solutions, helping them get the most out of the technology that keeps them connected. It’s about more than selling; it’s about building trust, showing empathy and taking ownership to create positive, memorable experiences for our customers.
At Virgin Media O₂, we connect millions of people across the UK through broadband, mobile, TV and entertainment. Our retail teams are at the heart of our high street presence, helping customers understand their options and make confident choices.
We’re proud to be named one of the Financial Times Top 500 Best Employers for 2026.
Day to Day, You’ll:
- Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and our TV entertainment packages.
- Support customers in finding the right price plan and setup for their lifestyle.
- Confidently showcase new and existing technology, demonstrating features like accessibility tools.
- Take ownership of customer queries, resolve issues, and build trust.
- Work with your team to achieve store targets and strong customer satisfaction outcomes.
- You’ll be supported from day one. Within your first two weeks, you’ll complete 2 x 2-day induction sessions (30 hours) covering product knowledge, systems and customer experience. Ongoing coaching and development will support your growth beyond induction.
- You’ll work as part of a close-knit retail team where collaboration, shared success and learning from each other are part of everyday life.
To be successful in this role, you’ll bring:
- Confidence and strong communication skills.
- Resilience and motivation to work towards individual and team targets.
- Flexibility to adapt to different customers, products and priorities.
- An open mindset and willingness to learn in a fast-paced retail environment.
- The other stuff we are looking for
- What matters most in this role is mindset. If you’re customer-focused, passionate about technology and keen to build your skills through structured training and support, we’d love to hear from you.
What’s in it for you:
Our benefits include Bupa healthcare, wellbeing support, life cover, a pension and generous holiday – plus your birthday off.
You’ll also have access to:
Discounts on broadband, TV and mobile.
Dental insurance and neurodiversity assessments.
The Virgin Family platform and O₂ Priority.
Closing Date Information
- The closing date is provided as a guide only. Applications will be reviewed on an ongoing basis, and the vacancy may close early if a suitable candidate is appointed.
- Applications will be reviewed on receipt; only shortlisted candidates will be contacted for an interview.
Equal opportunities
Accessible, Inclusive and Equitable for All: Virgin Media O₂ is an equal opportunities employer and we work hard to remove bias and barriers. We want everyone who joins us – and everyone thinking about joining us – to feel seen, heard and supported. When you work with us, you’ll have access to our award-winning employee network groups that champion allyship, connection and inclusion across the business.
O2 Retail Advisor 16 hrs – O2 employer: Retailskillshub
Incipio is an exceptional employer that fosters a vibrant and dynamic work culture, perfect for those passionate about premium hospitality. With opportunities for personal growth and development in a high-energy rooftop setting, employees enjoy a supportive environment where creativity and teamwork thrive. Located at Olympia, our team members benefit from working in a beautifully curated space that enhances the guest experience while also providing a fun and engaging workplace.
StudySmarter Expert Advice🤫
We think this is how you could land O2 Retail Advisor 16 hrs – O2
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Retailskillshub, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace O2 Retail Advisor 16 hrs – O2
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Retailskillshub that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Retailskillshub will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Retailskillshub and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Retailskillshub
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Retailskillshub, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Retailskillshub!
