CRM Assistant

The Opportunity

With over 15,000 five-star reviews, VoucherCodes is the UK's biggest and most trusted voucher site. Partnered with big brands like adidas, Samsung, John Lewis, Travelodge and Domino’s Pizza, we receive over 8 million visits per month. This is an ideal opportunity for a graduate or someone starting their career in CRM, digital marketing, or ecommerce. As a CRM Assistant, you’ll support the delivery of customer campaigns while also helping merchandise relevant products, offers, and voucher codes to our audience. The role combines CRM campaign execution with commercial merchandising responsibilities, helping ensure customers receive engaging content, strong product selections, and compelling deals that drive performance. You’ll work closely with CRM, Partnerships, Commercial, and Design teams, gaining hands‑on experience across campaign building, creative briefing, stakeholder management, and promotional merchandising. We’re looking for someone highly motivated, eager to learn, and excited to make an impact within a fast‑paced and collaborative environment. This is a hybrid role with one day a week based in our London office in Whitechapel.

Key Responsibilities

• Operate across a 50:50 split between CRM campaign execution and product deal merchandising responsibilities, supporting both customer communications and commercially driven promotional activity.
• Previous merchandising experience is not required; we’re looking for someone with a strong aptitude to learn quickly, a proactive mindset, and the motivation to develop within a fast‑paced ecommerce and CRM environment.
• Support the building, QA, proofing, and scheduling of CRM campaigns.
• Manage creative briefing processes and feedback loops with Design teams and stakeholders.
• Assist with merchandising commercially relevant products, offers, and voucher codes within campaigns.
• Help identify strong product and promotional opportunities to improve customer engagement and conversion.
• Support campaign setup and operational processes across CRM activity.
• Work collaboratively with Partnerships and Commercial teams to align campaigns with business priorities.
• Contribute ideas for improving campaign performance, customer engagement, and merchandising execution.
• Ensure campaigns are delivered accurately and on time with strong attention to detail.

Job Requirements

• Highly organised with strong attention to detail.
• Motivated, proactive, and eager to learn quickly.
• Strong communication and collaboration skills.
• Commercially minded with an interest in customer behaviour, products, and promotions.
• Comfortable working in a fast‑paced environment with multiple priorities.
• Previous merchandising experience is not required, but an interest in ecommerce and promotions would be beneficial.
• Positive attitude with a willingness to take ownership and make an impression.

About VoucherCodes

We’re building a collaborative and ambitious CRM team where ideas, testing, and innovation are encouraged. You’ll work alongside talented colleagues across CRM, Commercial, Partnerships, Design, and Product teams, with opportunities to learn and grow within a global digital business. Our team works flexibly, with one collaborative in‑office day each week from our brand‑new Whitechapel office space designed to support creativity, teamwork, and connection.

Benefits

• The flexibility to get that perfect work/life balance with hybrid working – especially when balancing work with family or personal commitments.
• A supportive, inclusive culture; we care about each other, our customers and our planet.
• Two uninterrupted hours a week dedicated to your personal development.
• Pension, with employer contributions up to 10%.
• Subsidised gym membership.
• Private medical insurance.
• Employee Assistance Programme.
• Free lunch from JustEat for Business when you’re in the office.
• Regular social events.
• 16 hours volunteering time per year along with donation matching.
• Enhanced parental leave, with specific support in place for returning to work parents.

Equal Opportunity Statement

Ziff Davis is an Equal Opportunity Employer. At Ziff Davis, Diversity, Equity, and Inclusion (DEI) has always been about fairness, equal opportunity, and belonging. DEI enables us to attract and retain the best talent, regardless of background or circumstances, while enabling our thousands of employees worldwide to thrive.