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For Companies At a Glance
- Tasks: Lead continuous improvement initiatives and empower teams to enhance operational efficiency.
- Company: Join RX, a global leader in events and exhibitions with a commitment to inclusivity.
- Benefits: Enjoy generous holidays, health benefits, and extensive learning resources.
- Why this job: Make a real impact by driving innovation and improving processes in a dynamic environment.
- Qualifications: Experience in process improvement and strong leadership skills required.
- Other info: Opportunity for growth across various functions and a supportive team culture.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the Continuous Improvement Manager role at RetailEXPO.
About The Business
RX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organisations. With a presence in 25 countries across 41 industry sectors, RX hosts approximately 350 events annually. RX is committed to creating an inclusive work environment for all our people. RX empowers businesses to thrive by leveraging data‑driven insights and digital solutions.
About The Team
RX Global aims to create unforgettable experiences for attendees and exhibitors through organising events. Innovation, creativity, and collaboration drive the company to offer exceptional services to clients.
About The Role
Reporting to Group Operations Director, the Continuous Improvement Manager will lead and embed a culture of continuous improvement across several centralised operational teams supporting a complex business encapsulated by 8 core industry‑based portfolios across multiple geographic centres. This highly expert, engaging and influential individual will drive and track measurable efficiencies and improvements across a range of critical, core business processes in time, effort, and quality of work outputs. While initial projects have been identified, the role will identify further opportunities for process improvement, lead structured improvement initiatives, and equip team members with the tools and confidence to improve the ways they work. The role will also include a focus on how we could use off‑the‑shelf systems and tools (such as AI) to gain efficiencies.
Engaging Leader
- Champion and inspire a continuous improvement mindset and culture in day‑to‑day operations – “better, faster, cheaper”.
- Establish framework, tools, templates and common language to embed continuous improvement as part of the day‑to‑day culture across the teams.
- Personally own progress and outcomes of all business process continuous improvement projects.
- Train and coach teammates in basic continuous improvement tools and techniques, fostering a culture of empowerment and ownership.
- Lead improvement workshops and process mapping sessions with staff at all levels to understand workflows and co‑design better ways of working.
- Encourage and enable suggestions and ideas from staff, with quick‑win implementation.
Project Management
- Validate areas already identified for improvement and prioritise for maximum benefit.
- Work with others to identify further operational business processes with inefficiencies, duplication, and areas for improvement.
- Lead nominated subject matter experts across the teams to design and implement process improvements that deliver measurable time savings and quality enhancements.
- Collaborate with team leaders to standardise processes and documentation (SOPs, templates, checklists, workflows, process diagrams).
- Ensure improvements are adopted and sustained for the long term.
- Explore how latest technologies can enable automation and greater savings.
Reporting Progress
- Establish and track KPIs and benefits realisation for improvement projects (e.g. hours saved, error and duplication reduction).
- Report progress and outcomes to senior leadership, including project updates and efficiency metrics.
Requirements
- Proven influencer who is curious, collaborative and approachable, generating high levels of stakeholder engagement.
- Proven experience in process improvement within an office, service, or business operations environment.
- Demonstrable success in delivering measurable improvements (time/cost/quality).
- Able to lead through influence in a complex matrix environment, leading projects teams without relying on hierarchy to deliver/align.
- Confident presenter and facilitator with experience running engaging workshops, training, or coaching staff in process thinking.
- Highly organised and able to lead multiple small/medium sized process improvement projects simultaneously.
- Analytical mindset and confident with data gathering and benefit tracking.
- Balanced approach: analytical, but also empathetic with team dynamics and an understanding of change management principles.
- Ability to maintain momentum with project teams who will have absolute deadlines on other projects.
- Concise communicator face to face and written reporting.
Emotionally Intelligent
Effective in leading projects in multi‑cultural environments.
Education / Qualifications
- Educated to Degree level (or equivalent experience) minimum.
- Lean Six Sigma Green Belt or Black Belt certification, or Lean Competency System Level 2/3.
- Experience with process mapping tools.
- Exposure and comprehensive experience of working with project management methodologies – e.g. PRINCE2.
- Experience developing CI dashboards or reporting metrics.
Experience
- Experience in process improvement within an office, service, or business operations environment.
- Experience in using latest off‑the‑shelf AI technologies to improve or automate processes would be desirable.
- Experience of working in large, matrix‑style, complex corporate environments is a plus.
Benefits
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Generous holiday allowance with the option to buy additional days.
- Health screening, eye care vouchers and private medical benefits.
- Wellbeing programmes.
- Life assurance.
- Access to a competitive contributory pension scheme.
- Save As You Earn share option scheme.
- Travel Season ticket loan.
- Electric Vehicle Scheme.
- Optional Dental Insurance.
- Maternity, paternity and shared parental leave.
- Employee Assistance Programme.
- Access to emergency care for both the elderly and children.
- RECARES days, giving you time to support the charities and causes that matter to you.
- Access to employee resource groups with dedicated time to volunteer.
- Access to extensive learning and development resources.
- Access to employee discounts scheme via Perks at Work.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Management and Manufacturing
Industries: Retail
Continuous Improvement Manager in Richmond employer: RetailEXPO
Contact Detail:
RetailEXPO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Continuous Improvement Manager in Richmond
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your thoughts clearly and confidently when it’s your turn in the hot seat.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Continuous Improvement Manager in Richmond
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Continuous Improvement Manager role. Highlight your relevant experience in process improvement and how it aligns with RX's goals. We want to see how you can bring value to our team!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of measurable improvements you've made in previous roles. Use data to back up your claims, as we love seeing numbers that demonstrate your impact!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who is engaging and approachable, so don’t be afraid to show us who you are and why you’re passionate about continuous improvement.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way to ensure your application gets into the right hands quickly. We can’t wait to hear from you!
How to prepare for a job interview at RetailEXPO
✨Know Your Continuous Improvement Tools
Familiarise yourself with key continuous improvement methodologies like Lean and Six Sigma. Be ready to discuss how you've applied these tools in past roles, as this will show your practical experience and understanding of the concepts.
✨Showcase Your Leadership Skills
Prepare examples that highlight your ability to lead teams through change. Think about times when you’ve inspired others to adopt new processes or tools, and be ready to share how you fostered a culture of continuous improvement.
✨Be Data-Driven
Since the role involves tracking KPIs and benefits realisation, come prepared with examples of how you've used data to drive improvements. Discuss specific metrics you’ve tracked and how they influenced decision-making in your previous roles.
✨Engage with the Company’s Vision
Research RX and understand their commitment to innovation and collaboration. Be ready to discuss how your values align with theirs and how you can contribute to creating unforgettable experiences for attendees and exhibitors.
