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For Companies At a Glance
- Tasks: Delight customers by resolving queries and providing exceptional service.
- Company: Join DX, a leading independent delivery and logistics company.
- Benefits: Competitive pay, health cash plan, generous holidays, and career progression.
- Why this job: Be part of a passionate team making a real impact on customer experiences.
- Qualifications: Energetic individuals with a drive to deliver outstanding results.
- Other info: Great opportunities for personal growth in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Customer Service Advisor role at DX!
About Us
We think we are more than just a delivery company. We know each item tells a story and we know that for someone, somewhere, it’ll make their day, or not - if we fail! We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.
What will it feel like to be part of our team?
At DX we know our people are our foundation of success. We are passionate about you developing your career with us; if this is part of your plan too, DX will provide the training and the opportunities! Whatever you choose, you will work with a great bunch of people who are focused on meeting the DX Delivered Exactly promise.
Why DX?
We achieve our outstanding results through our people. Our ability to recruit, train, promote and retain top quality talent is one of our core strengths and has been fundamental to our long term growth. It is our entrepreneurial, dedicated, customer-focused people who are making business happen. They are behind our fantastic success and incredible growth. They are driving us forward as we define the future of work. We recruit ambitious, driven people who bring new ideas that improve our services. If you are energetic and can deliver outstanding results, we will give you the opportunity to build a rewarding and successful career.
Role Summary
Our Customer Service Advisors live our customer promise - Delivered Exactly - by delighting our customers each and every time. This role, through proactive and timely actions, provides fantastic service to a wide range of interesting and demanding customers. Working alongside our operational and account management teams you will be able to positively influence our customers' needs and resolve any potential issues.
Key Responsibilities
- Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts
- Action all customer queries in line with the required processes and service level agreements
- Work as part of a team to ensure great customer service delivery - every time
- Engage proactively with service centres to ensure customer requirements are received and actioned
- Recognise and deal with queries, requests and problems in line with our customer account requirements
- Identification and action of escalation issues
- Undertake any other customer account support duties as required
Benefits
- Competitive Rates of Pay
- Company Funded Health Cash Plan
- Holidays: 20 days increasing with length of service + bank holidays
- Long Service Recognition scheme
- Enhanced Maternity & Paternity
- Company Pension Scheme
- Life Assurance
- Employee Assistance programme including 24/7 Virtual GP
- DX Discounts Portal
- Excellent opportunities for career progression and more!
We look forward to hearing from you!
Seniority level: Entry level
Employment type: Full-time
Job function: Customer Service Administrative and Support Services
Customer Service Advisor in Northampton employer: RetailChoice
Contact Detail:
RetailChoice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Northampton
✨Tip Number 1
Get to know the company! Research DX and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to resolve issues or handle difficult customers. Role-playing with a friend can help you feel more confident when it comes to showcasing your abilities.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it's really like to work at DX, which can give you an edge.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to exclusive features and advice that can help you stand out from the crowd.
We think you need these skills to ace Customer Service Advisor in Northampton
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, let your enthusiasm for customer service shine through! We want to see how you can embody our 'Delivered Exactly' promise and make a real difference for our customers.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that align with the Customer Service Advisor role. We love seeing how your unique background can contribute to our team at DX!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and relevant experiences are easy to spot. This helps us see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at RetailChoice
✨Know the Company Inside Out
Before your interview, take some time to research DX and their values. Understand their 'Delivered Exactly' promise and how they operate. This will not only show your interest but also help you align your answers with their mission.
✨Prepare for Customer Scenarios
As a Customer Service Advisor, you'll be dealing with various customer queries. Think of examples from your past experiences where you've successfully resolved issues or provided excellent service. Be ready to share these stories during the interview!
✨Show Your Team Spirit
DX emphasises teamwork in delivering great customer service. Be prepared to discuss how you work well in a team setting. Share examples of how you've collaborated with others to achieve a common goal or resolve a problem.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities available or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
