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- Tasks: Delight customers by resolving queries and providing outstanding service.
- Company: Join DX, a leading independent parcel and logistics company in the UK and Ireland.
- Benefits: Competitive pay, health cash plan, generous holidays, and career progression opportunities.
- Why this job: Be part of a passionate team that values your growth and success.
- Qualifications: Energetic individuals with a drive to deliver excellent customer service.
- Other info: Dynamic work environment with a focus on teamwork and customer satisfaction.
The predicted salary is between 30000 - 42000 £ per year.
An exciting new opportunity at DX! We think we are more than just a delivery company. We know each item tells a story and we know that for someone, somewhere, it will make their day, or not - if we fail! We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life.
DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.
At DX we know our people are our foundation of success. We are passionate about you developing your career with us; if this is part of your plan too, DX will provide the training and the opportunities! Whatever you choose, you will work with a great bunch of people who are focused on meeting the DX Delivered Exactly promise.
We achieve our outstanding results through our people. Our ability to recruit, train, promote and retain top quality talent is one of our core strengths and has been fundamental to our long term growth. It is our entrepreneurial, dedicated, customer-focused people who are making business happen. They are behind our fantastic success and incredible growth. They are driving us forward as we define the future of work. We recruit ambitious, driven people who bring new ideas that improve our services. If you are energetic and can deliver outstanding results, we will give you the opportunity to build a rewarding and successful career.
Role Summary
Our Customer Service Advisors live our customer promise - Delivered Exactly - by delighting our customers each and every time. This role, through proactive and timely actions, provides fantastic service to a wide range of interesting and demanding customers. Working alongside our operational and account management teams you will be able to positively influence our customers' needs and resolve any potential issues.
Key Responsibilities
- Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts
- Action all customer queries in line with the required processes and service level agreements
- Work as part of a team to ensure great customer service delivery - every time
- Engage proactively with service centres to ensure customer requirements are received and actioned
- Recognise and deal with queries, requests and problems in line with our customer account requirements
- Identification and action of escalation issues
- Undertake any other customer account support duties as required
Benefits
- Competitive Rates of Pay
- Company Funded Health Cash Plan
- Holidays: 20 days increasing with length of service + bank holidays
- Long Service Recognition scheme
- Enhanced Maternity & Paternity
- Company Pension Scheme
- Life Assurance
- Employee Assistance programme including 24/7 Virtual GP
- DX Discounts Portal
- Excellent opportunities for career progression and more!
We look forward to hearing from you!
Customer Service Advisor in Maidstone employer: RetailChoice
Contact Detail:
RetailChoice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Maidstone
✨Tip Number 1
Get to know DX! Research the company culture and values so you can show how you fit in. When you understand what makes them tick, you can tailor your approach and impress them with your enthusiasm.
✨Tip Number 2
Practice your customer service skills! Think of real-life scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your commitment to delivering outstanding service.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it shows you’re genuinely interested in being part of the DX team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from DX, making your job search smoother.
We think you need these skills to ace Customer Service Advisor in Maidstone
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, let your enthusiasm for customer service shine through! We want to see how you can embody our 'Delivered Exactly' promise and make a real difference for our customers.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. We love seeing how your background aligns with the role of a Customer Service Advisor at DX, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at DX.
How to prepare for a job interview at RetailChoice
✨Know the Company Inside Out
Before your interview, take some time to research DX and its values. Understand their 'Delivered Exactly' promise and how they prioritise customer service. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Prepare for Customer Scenarios
As a Customer Service Advisor, you'll need to handle various customer queries. Think of examples from your past experiences where you've successfully resolved issues or provided excellent service. Be ready to discuss these scenarios during the interview to demonstrate your problem-solving skills.
✨Show Your Team Spirit
DX emphasises teamwork in delivering great customer service. Be prepared to talk about how you've worked collaboratively in previous roles. Highlight any experiences where you contributed to a team goal or helped a colleague, as this will resonate well with their values.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities they offer or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if DX is the right fit for you.
