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- Tasks: Enhance customer satisfaction by managing queries and resolving issues effectively.
- Company: Dynamic delivery service company based in Livingston.
- Benefits: Competitive salary, health cash plan, and career advancement opportunities.
- Why this job: Join a dedicated team and make a real impact on customer service excellence.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Be part of a culture focused on delivering exceptional service.
The predicted salary is between 30000 - 42000 £ per year.
A delivery service company based in Livingston is looking for a Customer Service Advisor to enhance customer satisfaction through proactive engagement. You will manage inbound queries, collaborate with teams to deliver exceptional service and resolve issues effectively.
This role offers a competitive salary, a health cash plan, and opportunities for career advancement. Join a dedicated team and contribute to a culture focused on delivering excellence in customer service.
Customer Service Advisor - Growth & Impact in Livingston employer: RetailChoice
Contact Detail:
RetailChoice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Growth & Impact in Livingston
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to engage with customers effectively. Role-play common scenarios with friends or family to build your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor - Growth & Impact in Livingston
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your experience in managing customer queries and any relevant skills that show you can enhance customer satisfaction.
Showcase Your Communication Skills: Since this role is all about engaging with customers, let your written communication shine! Use clear, concise language and make sure to convey your enthusiasm for providing exceptional service.
Highlight Team Collaboration: We love a team player! Mention any past experiences where you collaborated with others to resolve issues or improve service. This shows you’re ready to work with our dedicated team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at RetailChoice
✨Know the Company Inside Out
Before your interview, take some time to research the delivery service company. Understand their mission, values, and what sets them apart in customer service. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Prepare for Common Customer Scenarios
As a Customer Service Advisor, you'll likely face various customer queries and issues. Think about common scenarios you might encounter and prepare your responses. Practising how you would handle difficult situations can demonstrate your problem-solving skills and proactive engagement.
✨Showcase Your Teamwork Skills
Collaboration is key in this role, so be ready to discuss examples of how you've worked with others to achieve a common goal. Highlight any experiences where you’ve successfully resolved issues as part of a team, as this will resonate well with the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, opportunities for career advancement, or how they measure customer satisfaction. This shows that you’re not just interested in the job, but also in contributing to their success.
