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- Tasks: Enhance customer satisfaction by managing queries and resolving issues effectively.
- Company: Dynamic delivery company based in Hoddesdon with a focus on growth.
- Benefits: Competitive pay, unique benefits, and opportunities for career advancement.
- Why this job: Join a team that values your input and helps you grow professionally.
- Qualifications: Proactive attitude and strong problem-solving skills required.
- Other info: Exciting environment with potential for personal and professional development.
The predicted salary is between 24000 - 36000 £ per year.
A delivery company based in Hoddesdon is looking for a Customer Service Advisor who will enhance customer satisfaction by delivering excellent service.
Key responsibilities include:
- Managing all customer queries
- Collaborating with teams to resolve issues effectively
The ideal candidate is proactive and capable of handling escalations while also ensuring adherence to service levels.
This position offers competitive pay and unique benefits, alongside opportunities for career growth.
Customer Service Advisor - Growth & Impact in Hoddesdon employer: RetailChoice
Contact Detail:
RetailChoice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Growth & Impact in Hoddesdon
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show you're genuinely interested and ready to contribute to their growth.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to handle queries and escalations smoothly. Role-play with a friend or use online resources to sharpen your responses and build confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Service Advisor - Growth & Impact in Hoddesdon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your experience in managing customer queries and any relevant skills that show you can enhance customer satisfaction.
Showcase Your Proactivity: In your application, give examples of how you've been proactive in previous roles. We love candidates who take initiative, so share any experiences where you’ve gone above and beyond to resolve customer issues.
Highlight Team Collaboration: Since this role involves working with teams to resolve issues, mention any past experiences where you collaborated effectively with others. This will show us that you’re a team player who can help maintain our service levels.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the hiring process.
How to prepare for a job interview at RetailChoice
✨Know the Company Inside Out
Before your interview, take some time to research the delivery company. Understand their values, mission, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Prepare for Common Customer Scenarios
As a Customer Service Advisor, you'll likely face various customer queries and issues. Think about common scenarios you might encounter and prepare your responses. Practising how you would handle escalations or difficult customers can really set you apart during the interview.
✨Showcase Your Proactive Attitude
The ideal candidate is described as proactive, so make sure to highlight examples from your past experiences where you took initiative. Whether it’s resolving a customer issue before it escalated or suggesting improvements to processes, demonstrating this quality will resonate well with the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how success is measured in the role, or what opportunities for career growth look like. This shows that you’re not just interested in the job, but also in how you can contribute to and grow with the company.
