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For Companies At a Glance
- Tasks: Join a dynamic team delivering parcels and providing top-notch customer service.
- Company: Leading independent logistics company operating across the UK and Ireland.
- Benefits: Competitive pay, generous holidays, pension scheme, and career progression opportunities.
- Why this job: Be part of a supportive team and make a difference in customers' lives.
- Qualifications: No experience needed; just a positive attitude and willingness to learn.
- Other info: Active role with great potential for growth in a fun environment.
The predicted salary is between 24000 - 36000 £ per year.
All About You
You will be friendly, hard-working and love the buzz of getting things done. We value team players and here at DX we are committed to providing our people with the technical and personal skills to progress their careers.
About Us
We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.
What will it feel like to be part of our team?
At DX, we know our people are our foundation of success. We are passionate about your career progression with us. We strive to develop and promote from within whenever we can, so if you want to develop your career DX will provide the training and the opportunities!
Role Summary
Providing a premium home delivery service as part of a 2-person crew to our customers required premises ensuring exceptional customer service as part of a multi-drop delivery route. The driver\’s mate will ensure that customers are communicated with, prior to and throughout the delivery, and will ensure that all associated delivery paperwork is completed.
Key Responsibilities
- Working as part of a 2-person team delivering goods to customers\’ premises ensuring deliveries are made within customer Service Level Agreements
- Installation and light assembly of customer goods
- Provide excellent customer service ensuring customers are communicated with throughout the delivery process
- Accurate completion of delivery paperwork
- Solving customer problems at the point of delivery
Additional Information On This Role
Experience in a similar role is preferred but not essential. This is an active role and a great opportunity to thrive in a fantastic team environment and grow with the company.
Benefits
- Competitive Rates of Pay
- Holidays: 20 days increasing with length of service + bank holidays
- Long Service Recognition scheme
- Enhanced Maternity & Paternity
- Company Pension Scheme
- Life Assurance
- Employee Assistance programme including 24/7 Virtual GP
- DX Discounts Portal
- Excellent opportunities for career progression and more!!
We look forward to hearing from you!
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Drivers Mate employer: RetailChoice
Contact Detail:
RetailChoice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Drivers Mate
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DX Freight. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Drivers Mate, you'll be interacting with customers regularly. Think about how you can demonstrate your customer service skills during the interview. Maybe even role-play some scenarios with a friend to get comfortable.
✨Tip Number 3
Show your enthusiasm! When you apply through our website, make sure your passion for the role shines through. Let them know why you want to be a part of their team and how you can contribute to delivering that 'Delivered Exactly' promise.
✨Tip Number 4
Be ready to think on your feet! In the logistics world, things can change quickly. Prepare for questions about how you'd handle unexpected situations during deliveries. This will show that you're adaptable and ready for the challenges of the job.
We think you need these skills to ace Drivers Mate
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We love to see candidates who are excited about providing excellent customer service and being part of a team. A little enthusiasm can go a long way!
Tailor Your Application: Make sure to customise your application to highlight relevant experiences that match the Drivers Mate role. Whether it’s previous delivery experience or customer service skills, we want to see how you fit into our team!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon and keep it simple!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at RetailChoice
✨Know the Company
Before your interview, take some time to research RetailChoice and DX Freight. Understand their values, services, and what sets them apart in the logistics industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Drivers Mate, exceptional customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your communication skills and how you handle challenges, as this will resonate well with the interviewers.
✨Be Ready for Practical Scenarios
Expect questions or scenarios related to delivery processes and problem-solving. Think about how you would handle common issues on the job, like delays or customer complaints. Practising these scenarios can help you feel more confident during the interview.
✨Dress for Success
Even though the role is active and practical, dressing smartly for your interview shows professionalism. Opt for clean, tidy attire that reflects your respect for the opportunity. It’s all about making a great first impression!
