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- Tasks: Delight customers by resolving queries and providing outstanding service.
- Company: Join DX, a leading independent parcel and logistics company.
- Benefits: Competitive pay, health cash plan, generous holidays, and career progression.
- Why this job: Be part of a passionate team making a real impact on customer satisfaction.
- Qualifications: Energetic individuals with a drive to deliver excellent customer service.
- Other info: Great opportunities for personal growth in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
An exciting new opportunity at DX! We think we are more than just a delivery company. We know each item tells a story and we know that for someone, somewhere, it will make their day, or not - if we fail! We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life.
DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.
At DX we know our people are our foundation of success. We are passionate about you developing your career with us; if this is part of your plan too, DX will provide the training and the opportunities! Whatever you choose, you will work with a great bunch of people who are focused on meeting the DX Delivered Exactly promise.
We achieve our outstanding results through our people. Our ability to recruit, train, promote and retain top quality talent is one of our core strengths and has been fundamental to our long term growth. It is our entrepreneurial, dedicated, customer-focused people who are making business happen. They are behind our fantastic success and incredible growth. They are driving us forward as we define the future of work. We recruit ambitious, driven people who bring new ideas that improve our services. If you are energetic and can deliver outstanding results, we will give you the opportunity to build a rewarding and successful career.
Role Summary
Our Customer Service Advisors live our customer promise - Delivered Exactly - by delighting our customers each and every time. This role, through proactive and timely actions, provides fantastic service to a wide range of interesting and demanding customers. Working alongside our operational and account management teams you will be able to positively influence our customers' needs and resolve any potential issues.
Key Responsibilities
- Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts
- Action all customer queries in line with the required processes and service level agreements
- Work as part of a team to ensure great customer service delivery - every time
- Engage proactively with service centres to ensure customer requirements are received and actioned
- Recognise and deal with queries, requests and problems in line with our customer account requirements
- Identification and action of escalation issues
- Undertake any other customer account support duties as required
Benefits
- Competitive Rates of Pay
- Company Funded Health Cash Plan
- Holidays: 20 days increasing with length of service + bank holidays
- Long Service Recognition scheme
- Enhanced Maternity & Paternity
- Company Pension Scheme
- Life Assurance
- Employee Assistance programme including 24/7 Virtual GP
- DX Discounts Portal
- Excellent opportunities for career progression and more!
We look forward to hearing from you!
Customer Services Advisor employer: RetailChoice
Contact Detail:
RetailChoice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor
✨Tip Number 1
Get to know DX! Research the company culture and values. When you understand what makes them tick, you can tailor your approach in interviews and show how you fit right in with their 'Delivered Exactly' promise.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different customer queries or issues. Being able to demonstrate your problem-solving skills will make you stand out as a Customer Services Advisor.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the DX team and ready to deliver outstanding results.
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, let your enthusiasm for customer service shine through! We want to see how you can embody our 'Delivered Exactly' promise and make a real difference for our customers.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. We love seeing how your background aligns with the role of a Customer Service Advisor at DX, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at DX.
How to prepare for a job interview at RetailChoice
✨Know the Company Inside Out
Before your interview, take some time to research DX and its values. Understand their 'Delivered Exactly' promise and think about how you can embody that in your role as a Customer Service Advisor. This will show your genuine interest in the company and help you connect your experiences to their mission.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer or resolve a complaint. Think of specific examples from your past experiences that demonstrate your problem-solving skills and ability to work as part of a team. Practising these responses will boost your confidence.
✨Show Your Passion for Customer Service
During the interview, express your enthusiasm for delivering excellent customer service. Share stories that highlight your dedication to meeting customer needs and how you’ve gone above and beyond in previous roles. This aligns perfectly with DX's focus on customer satisfaction.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you determine if DX is the right fit for you.
