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For Companies At a Glance
- Tasks: Delight customers by resolving queries and providing exceptional service.
- Company: Join a leading independent parcel and logistics company with a strong team spirit.
- Benefits: Competitive pay, health cash plan, generous holidays, and career progression opportunities.
- Why this job: Be part of a dynamic team that values your growth and success.
- Qualifications: Energetic individuals with a passion for customer service.
- Other info: Enjoy a supportive environment with excellent long-term career prospects.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Customer Services Advisor role at RetailChoice
About Us
We think we are more than just a delivery company. We know each item tells a story and we know that for someone, somewhere, it will make their day, or not – if we fail! We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland, providing next‑day or scheduled delivery services, comprehensive logistics solutions, warehouse management and the operation of customer‑liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.
What will it feel like to be part of our team?
At DX we know our people are the foundation of success. We are passionate about developing your career with us. Whatever you choose, you will work with a great bunch of people focused on meeting the DX Delivered Exactly promise.
Why DX?
We achieve outstanding results through our people. Our ability to recruit, train, promote and retain top quality talent is a core strength and has driven long‑term growth. Our entrepreneurial, dedicated, customer‑focused people are behind our success and growth, driving us forward as we define the future of work.
Role Summary
Our Customer Service Advisors live our customer promise – Delivered Exactly – by delighting customers each time. Through proactive and timely actions, they provide fantastic service to a wide range of demanding customers. Working alongside operational and account management teams, they influence customer needs and resolve potential issues.
Key Responsibilities
- Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts
- Action all customer queries in line with the required processes and service level agreements
- Work as part of a team to ensure great customer service delivery – every time
- Engage proactively with service centres to ensure customer requirements are received and actioned
- Recognise and deal with queries, requests and problems in line with our customer account requirements
- Identification and action of escalation issues
- Undertake any other customer account support duties as required
Benefits
- Competitive Rates of Pay
- Company Funded Health Cash Plan
- Holidays: 20 days increasing with length of service + bank holidays
- Long Service Recognition scheme
- Enhanced Maternity & Paternity
- Company Pension Scheme
- Life Assurance
- Employee Assistance programme including 24/7 Virtual GP
- DX Discounts Portal
- Excellent opportunities for career progression and more!
Seniority level
Entry level
Employment type
Full‑time
Job function
Customer Service
Industries
Administrative and Support Services
We look forward to hearing from you!
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Customer Services Advisor employer: RetailChoice
Contact Detail:
RetailChoice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DX and their values. Understanding their 'Delivered Exactly' promise will help you show how you can contribute to their customer service goals.
✨Tip Number 2
Practice your communication skills! As a Customer Services Advisor, you'll need to handle queries and resolve issues effectively. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show your enthusiasm! When you apply through our website, make sure your passion for customer service shines through. Share examples of how you've delighted customers in the past.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you're keen and helps keep you top of mind as they make their decision.
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the Customer Services Advisor role. Highlight your relevant experience and skills that align with our values at DX, like being customer-focused and proactive.
Show Your Passion: Let us see your enthusiasm for delivering outstanding customer service! Share examples of how you've gone above and beyond in previous roles to delight customers. We love hearing about your experiences!
Keep It Clear and Concise: When writing your application, be clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, just like we do with our customers!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at RetailChoice
✨Know the Company Inside Out
Before your interview, take some time to research DX and their values. Understand their 'Delivered Exactly' promise and think about how you can embody that in your role as a Customer Services Advisor. This will show your genuine interest and help you connect with the interviewers.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer or resolve a complaint. Practise your responses, focusing on your problem-solving skills and ability to work as part of a team, as these are key aspects of the role.
✨Show Your Passion for Customer Service
During the interview, express your enthusiasm for helping customers and delivering excellent service. Share examples from your past experiences where you went above and beyond to meet customer needs, as this aligns perfectly with what DX is looking for.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities available or how success is measured in the Customer Services team. This demonstrates your eagerness to grow within the company and your commitment to providing outstanding service.
