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- Tasks: Delight customers by resolving queries and ensuring top-notch service.
- Company: RetailChoice, a leading logistics company with a customer-first approach.
- Benefits: Competitive pay, health cash plan, generous holidays, and career progression.
- Why this job: Join a passionate team and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and a knack for problem-solving.
- Other info: Dynamic work environment with opportunities for growth and recognition.
The predicted salary is between 28800 - 43200 ÂŁ per year.
RetailChoice is a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland. We provide next‑day or scheduled delivery services for parcels and freight, and offer comprehensive logistics solutions, including warehouse management and the operation of customer‑liveried vehicles. Our brand reflects the promise we deliver—Delivered Exactly. Values such as passion, entrepreneurial spirit, dedication, and customer focus drive our success and the future of work.
As a Customer Service Advisor you will live our customer promise—Delivered Exactly—by delighting customers each and every time. Working alongside operational and account‑management teams, you will influence customer needs and resolve issues proactively to ensure the highest service standards.
Key Responsibilities:- Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts.
- Action all customer queries in line with required processes and service level agreements.
- Work as part of a team to ensure great customer service delivery every time.
- Engage proactively with service centres to ensure customer requirements are received and actioned.
- Recognise and deal with queries, requests and problems in line with customer account requirements.
- Identify and action escalation issues.
- Undertake any other customer account support duties as required.
- Competitive rates of pay.
- Company‑funded health cash plan.
- Holidays: 20 days plus bank holidays, increasing with length of service.
- Long‑service recognition scheme.
- Enhanced maternity and paternity benefits.
- Company pension scheme.
- Life assurance.
- Employee assistance programme, including 24/7 virtual GP.
- DX Discounts Portal.
- Excellent opportunities for career progression and more.
We look forward to hearing from you!
Customer Service Advisor employer: RetailChoice
Contact Detail:
RetailChoice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research RetailChoice and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to resolve issues or handle queries. Role-playing with a friend can help you feel more confident when it comes to demonstrating your problem-solving abilities.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and even give you tips on how to stand out during the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the RetailChoice team.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to reflect the values and responsibilities mentioned in the job description. Show us how your passion for customer service aligns with our promise of 'Delivered Exactly'.
Highlight Relevant Experience: When detailing your experience, focus on roles where you've handled customer queries or resolved issues. We want to see how you've delighted customers in the past and how that can translate to our team.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, making it easy for us to see why you’d be a great fit for the Customer Service Advisor role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at RetailChoice
✨Know the Company Inside Out
Before your interview, take some time to research RetailChoice. Understand their services, values, and what sets them apart in the logistics industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to delight customers is key. Prepare examples from your past experiences where you've successfully resolved customer issues or gone above and beyond to meet their needs. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Team Spirit
RetailChoice values teamwork, so be ready to discuss how you’ve collaborated with others in previous roles. Share specific instances where you worked as part of a team to achieve a common goal, especially in a customer service context.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This shows that you’re not just interested in the job, but also in how you can contribute to the team and grow within the company.
