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For Companies At a Glance
- Tasks: Manage contracts, ensure service quality, and maximise profitability while leading a dynamic team.
- Company: Join DX, a leading logistics company delivering essential services across the UK and Ireland.
- Benefits: Enjoy competitive pay, health plans, generous holidays, and excellent career progression opportunities.
- Why this job: Be part of a supportive team that values your growth and offers real leadership challenges.
- Qualifications: Experience in logistics and strong leadership skills are essential for this role.
- Other info: Work in a fast-paced environment with a focus on innovation and customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
An exciting new opportunity at DX!
About You
You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers.
About Us
We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.
What will it feel like to be part of our team?
At DX, we know our people are our foundation of success. We’ll give you all the responsibility you need to develop yourself as an adaptable leader; with plenty of challenges to keep your career growing. If you want to develop your career, DX will provide the training and the opportunities! In addition, you will work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise.
Role Summary
The Contract Manager is to ensure the service, image and performance of the contract in line with the customer's expectations. The Contract Manager will also maximise contract profitability, control costs, invoicing and ensure the timely submission of financial data. The role of the Contract Manager is also to ensure service level targets are achieved and exceeded whilst minimising delivery and collection costs in line with budget. In addition to this, the Contract Manager must manage all aspects of the contracts service centre ensuring the achievement of the contracts KPIs as set out by both company and the customer.
Key Responsibilities
- Evident line management experience in production/logistics/mail/parcels services environment to at least the same level of responsibility.
- Experience of managing budgets.
- Have the ability and the track record to seek improvements without having to be prompted.
- Ability to identify problems and design deployable solutions.
- Proven record of successful Customer interface and supplier management.
- Ability to manage commercial relationships with customers and suppliers through the maintenance of service/product processes to deliver excellent customer service; promoting organic growth and reducing customer attrition.
Essential Criteria For This Role
- Previous experience in the logistics or distribution industry.
Additional Information On This Role
If you have previous experience of managing teams in fast-paced mail/distribution environments and have the ambition to develop your leadership skills, then we would love to hear from you.
Benefits
- Competitive Rates of Pay
- Company Funded Health Cash Plan
- Holidays: 25 days increasing with length of service + bank holidays
- Long Service Recognition scheme
- Enhanced Maternity & Paternity
- Company Pension Scheme
- Life Assurance
- Employee Assistance programme including 24/7 Virtual GP
- DX Discounts Portal
- Excellent opportunities for career progression and more!
Contract Manager employer: RetailChoice
Contact Detail:
RetailChoice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Manager
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and distribution industry, especially those who work at DX. A friendly chat can open doors and give you insider info on what they're really looking for in a Contract Manager.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research DX's values and their Delivered Exactly promise. Show us that you understand what makes them tick and how you can contribute to their success.
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss how you've tackled challenges in previous roles. We want to see your ability to identify issues and come up with effective solutions, just like you'll need to do as a Contract Manager.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining the DX team and ready to take on the exciting challenges ahead.
We think you need these skills to ace Contract Manager
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and hard-working nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter and CV!
Tailor Your Experience: Make sure to highlight your relevant experience in logistics or distribution. We’re looking for someone who can manage budgets and improve processes, so give us examples that showcase your skills in these areas.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’re the perfect fit for the Contract Manager role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at DX!
How to prepare for a job interview at RetailChoice
✨Know Your Stuff
Before the interview, make sure you understand the logistics and distribution industry inside out. Familiarise yourself with DX's services and values, especially the 'Delivered Exactly' promise. This will show your genuine interest in the company and help you answer questions more confidently.
✨Showcase Your Leadership Skills
As a Contract Manager, you'll need to demonstrate your line management experience. Prepare examples of how you've successfully led teams in fast-paced environments. Think about specific challenges you've faced and how you overcame them, as this will highlight your problem-solving abilities.
✨Be Ready to Discuss Budgets
Since managing budgets is a key responsibility, be prepared to discuss your experience with financial management. Bring examples of how you've maximised profitability or controlled costs in previous roles. This will show that you can handle the financial aspects of the position effectively.
✨Emphasise Customer Relationships
Customer interface and supplier management are crucial for this role. Be ready to talk about how you've built and maintained strong relationships with customers and suppliers. Share specific instances where your efforts led to improved service or reduced customer attrition, as this will demonstrate your commitment to excellent customer service.
