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- Tasks: Delight customers by resolving queries and providing exceptional service.
- Company: Join DX, a dynamic delivery company focused on customer satisfaction.
- Benefits: Competitive pay, health plan, generous holidays, and career progression.
- Why this job: Be part of a team that values your growth and success.
- Qualifications: Energetic individuals with a passion for customer service.
- Other info: Great opportunities for personal development in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
An exciting new Customer Service Advisor opportunity at DX!
About Us: We think we are more than just a delivery company. We know each item tells a story and we know that for someone, somewhere, it’ll make their day, or not – if we fail! DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.
What will it feel like to be part of our team? At DX we know our people are our foundation of success. We are passionate about you developing your career with us; if this is part of your plan too, DX will provide the training and the opportunities! Whatever you choose, you will work with a great bunch of people who are focused on meeting the DX Delivered Exactly promise.
Why DX? We achieve our outstanding results through our people. Our ability to recruit, train, promote and retain top quality talent is one of our core strengths and has been fundamental to our long term growth. It is our entrepreneurial, dedicated, customer-focused people who are making business happen. They are behind our fantastic success and incredible growth. They are driving us forward as we define the future of work. We recruit ambitious, driven people who bring new ideas that improve our services. If you are energetic and can deliver outstanding results, we will give you the opportunity to build a rewarding and successful career.
Role Summary: Our Customer Service Advisors live our customer promise - Delivered Exactly - by delighting our customers each and every time. This role, through proactive and timely actions, provides fantastic service to a wide range of interesting and demanding customers. Working alongside our operational and account management teams you will be able to positively influence our customers' needs and resolve any potential issues.
Key Responsibilities:
- Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts
- Action all customer queries in line with the required processes and service level agreements
- Work as part of a team to ensure great customer service delivery - every time
- Engage proactively with service centres to ensure customer requirements are received and actioned
- Recognise and deal with queries, requests and problems in line with our customer account requirements
- Identification and action of escalation issues
- Undertake any other customer account support duties as required
Benefits:
- Competitive Rates of Pay
- Company Funded Health Cash Plan
- Holidays: 20 days increasing with length of service + bank holidays
- Long Service Recognition scheme
- Enhanced Maternity & Paternity
- Company Pension Scheme
- Life Assurance
- Employee Assistance programme including 24/7 Virtual GP
- DX Discounts Portal
- Excellent opportunities for career progression and more!
We look forward to hearing from you!
Customer Service Advisor in Chester-le-Street employer: RetailChoice
Contact Detail:
RetailChoice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Chester-le-Street
✨Tip Number 1
Get to know DX! Research the company culture and values so you can show how you fit in. When you understand their 'Delivered Exactly' promise, you can tailor your conversations to highlight how you can contribute.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during interviews to demonstrate your proactive approach.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at DX.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll be one step closer to joining a fantastic team that values your growth and success.
We think you need these skills to ace Customer Service Advisor in Chester-le-Street
Some tips for your application 🫡
Show Your Customer Service Skills: When you're writing your application, make sure to highlight any previous experience in customer service. We want to see how you've delighted customers in the past and how you can bring that same energy to our team at DX!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and get straight to what makes you a great fit for the Customer Service Advisor role. Remember, we’re looking for effective communication skills!
Tailor Your Application: Make sure to customise your application to reflect our values and the specifics of the job description. Show us how your ambitions align with our mission of delivering exactly what our customers need. It’ll make a big difference!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at RetailChoice
✨Know the Company Inside Out
Before your interview, take some time to research DX and its values. Understand their 'Delivered Exactly' promise and think about how you can embody that in your role as a Customer Service Advisor. This will show your genuine interest in the company and help you connect your experiences to their mission.
✨Prepare for Common Scenarios
Think about potential customer queries or issues you might face in the role. Prepare examples of how you've handled similar situations in the past. This will demonstrate your problem-solving skills and ability to deliver excellent customer service, which is crucial for this position.
✨Show Your Team Spirit
Since teamwork is key at DX, be ready to discuss how you work well with others. Share specific examples of how you've collaborated with colleagues to achieve a common goal. Highlighting your ability to engage proactively with teams will resonate well with the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities available or how success is measured in the Customer Service Advisor role. This shows your enthusiasm for the position and your desire to grow within the company.
