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- Tasks: Deliver outstanding service by handling customer queries and resolving issues.
- Company: Leading logistics company in the UK with a focus on service excellence.
- Benefits: Competitive pay, health cash plan, and 20+ days of holiday.
- Why this job: Join a proactive team and make a real difference in customer satisfaction.
- Qualifications: Customer-focused attitude and problem-solving skills.
- Other info: Great opportunities for career progression in a dynamic environment.
The predicted salary is between 30000 - 42000 £ per year.
A leading logistics company in the UK is seeking a Customer Services Advisor to deliver outstanding service to a range of customers. The role involves handling customer queries, resolving issues, and closely working with operational teams to ensure service excellence.
Ideal candidates are proactive and customer-focused, with opportunities for career progression. The company offers competitive pay, a health cash plan, and 20+ days of holiday, among other benefits.
Customer Success Advisor - Logistics & Delivery in Bracknell employer: RetailChoice
Contact Detail:
RetailChoice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Advisor - Logistics & Delivery in Bracknell
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and delivery sector on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for those interviews! Research common questions for Customer Success Advisors and practice your responses. We want you to shine when discussing how you handle customer queries and resolve issues.
✨Tip Number 3
Show off your skills! If you’ve got experience in logistics or customer service, make sure to highlight that in conversations. We’re all about being proactive and customer-focused, so let that shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Success Advisor - Logistics & Delivery in Bracknell
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in logistics and delivery. We want to see how you've handled queries and resolved issues in the past!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about customer service and how you can contribute to our team. Be sure to mention any relevant skills or experiences.
Showcase Your Proactivity: In your application, give examples of how you've gone above and beyond for customers. We love proactive candidates who take initiative and strive for service excellence!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at RetailChoice
✨Know the Company Inside Out
Before your interview, do some research on the logistics company. Understand their services, values, and recent news. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Prepare for Common Customer Scenarios
Think about typical customer service scenarios you might face in this role. Prepare examples of how you've handled similar situations in the past, focusing on your problem-solving skills and ability to stay calm under pressure.
✨Showcase Your Proactive Attitude
Since the ideal candidate is proactive, be ready to discuss times when you took the initiative to improve a process or resolve an issue before it escalated. This will demonstrate your commitment to service excellence.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Ask about the team dynamics, opportunities for career progression, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
