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- Tasks: Deliver an amazing retail experience and help customers with surf equipment.
- Company: Join the exciting Lost Shore Surf Resort, Scotland's premier surf destination.
- Benefits: Enjoy 28 days paid holiday, pension, and a fun work environment.
- Other info: Flexible hours required; great opportunity for personal growth and adventure.
- Why this job: Be part of a vibrant team at Europe's largest inland surf resort.
- Qualifications: Experience in retail or customer service; surfing knowledge is a plus.
The predicted salary is between 11 - 16 £ per hour.
Seasonal Part Time Retail Team Member (March to September) Flexible Part Time Position
About Us
Lost Shore is about bringing a world-first and world-beating surf resort to the outskirts of the capital. The largest inland wave pool in Europe has arrived next to Europe’s largest indoor climbing arena, and is putting Scotland on the map for all the right reasons! But it’s the range of other activities and leisure offerings that make us so special, offering something for everyone. Picture a surfing paradise where surfers, tourists, and locals converge—a place where adventure meets relaxation.
The Role
The Retail Team are responsible for delivering our retail experience & driving sales, which involves helping people understand our products and what’s on offer; taking and dealing with transactions and maintaining a clean and hygienic environment. You’ll also look after our board rental operation which will involve helping customers choose the correct board & help maintaining equipment.
What you will be doing
- Delivering the day to day Retail & Rental Strategy at the Lost Shore Surf Resort, Edinburgh.
- Working as a Member of the Retail Team.
- Delivering a world class visitor experience in Retail in a safe, hygienic and legally compliant manner.
- Reporting to the Retail Team Leaders.
Visitor Experience
Working closely with Retail Team Leaders to consistently exceed visitor expectations, enhance visitor satisfaction, drive repeat business, and maintain high standards of quality, timeliness & standards.
Working as a Team
Together with the Retail Team Leaders foster a positive work environment, stay adaptable, maintain effective communication channels, address challenges promptly, and respect our People Policies and Procedures.
Financial Aspirations
Collaborating with Retail Team Leaders to hit budgetary goals, generate revenue, and stick to our financial policies and procedures, while also trying to maximise our income across departments.
Ways of Working
Ensuring strict adherence to the LSSR's Health and Safety policies, maintaining compliance with licensing requirements, fostering a robust safety culture within Retail, collaborating with the Duty Manager Team during incidents, and maintaining accurate incident records.
Qualifications, Skills and Experience
The candidate should have experience within a high-volume retail or customer facing environment with knowledge of surfing equipment & products, however we’re willing to provide training for the right candidate. Thrives under pressure, maintaining high energy levels and a relentless drive for excellence, coupled with outstanding organizational skills and attention to detail. Demonstrates exceptional people skills, inspiring and motivating others while embodying a customer-centric approach and unwavering commitment to quality. Cultivates a positive work environment, fostering a sense of fun and enthusiasm for the core products and experiences, all while upholding ethical standards and promoting diversity and inclusion. Exhibits adaptability and resilience, remaining calm under pressure and readily tackling challenges with a strong work ethic, including willingness to work flexible hours to meet business needs.
Additional Information
As a Retail Team Member, you’ll need to be flexible with your schedule. Our resort operates seven days a week, and early morning, late evening and weekend work will be required. Your commitment to ensuring the resort’s smooth operation during peak times is essential.
Why join the Lost Shore Team?
- A front-row seat to Europe’s largest inland surf resort.
- Sunsets over the surf lake (because everyone need a moment to breathe).
- A team that knows how to have fun at work but equally understands the value of hard graft.
- A chance to put your stamp on Lost Shore’s legacy.
- On top of an attractive salary you will also enjoy a competitive benefits package including 28 days paid holiday, pension and lots more!
Retail Team Member employer: Retail
Contact Detail:
Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Team Member
✨Tip Number 1
Get to know the company! Before you step into that interview, do a bit of homework on Lost Shore. Understand their vibe, values, and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their surf paradise.
✨Tip Number 2
Show off your people skills! As a Retail Team Member, you'll be interacting with customers all day long. Be ready to share examples of how you've gone above and beyond for customers in the past. A friendly smile and a positive attitude can go a long way!
✨Tip Number 3
Be flexible and adaptable! The retail world can be unpredictable, especially in a busy surf resort. Highlight your ability to stay calm under pressure and tackle challenges head-on. Let them know you're ready to jump in wherever needed!
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to get to know you better. Plus, it’s the best way to ensure you’re considered for this awesome opportunity at Lost Shore!
We think you need these skills to ace Retail Team Member
Some tips for your application 🫡
Show Your Passion for Surfing: When you're writing your application, let us know why you love surfing and how it connects to your experience. We want to see that enthusiasm shine through, as it’s all about creating that amazing visitor experience at Lost Shore!
Highlight Your Customer Service Skills: Make sure to mention any previous roles where you’ve worked with customers. We’re looking for team members who can deliver a world-class retail experience, so share examples of how you've gone above and beyond for customers in the past.
Be Flexible and Adaptable: Since this role requires flexibility, don’t forget to mention your availability and willingness to work varied hours. We appreciate candidates who can adapt to our busy schedule and help keep things running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re serious about joining the Lost Shore team!
How to prepare for a job interview at Retail
✨Know Your Surf Stuff
Make sure you brush up on your knowledge of surfing equipment and products. Being able to discuss the different types of boards and their uses will show that you're genuinely interested in the role and can help customers make informed choices.
✨Show Off Your People Skills
Since this role is all about delivering a fantastic visitor experience, be ready to demonstrate your exceptional people skills. Think of examples where you've gone above and beyond for customers in previous roles—this will highlight your customer-centric approach.
✨Flexibility is Key
The job requires flexibility with hours, so be prepared to discuss your availability. Highlight any past experiences where you've adapted to changing schedules or worked during peak times, showing that you're ready to meet the demands of the resort.
✨Team Spirit Matters
Emphasise your ability to work well in a team. Share examples of how you've fostered a positive work environment in previous jobs, as this aligns perfectly with the collaborative culture at Lost Shore. They want someone who can inspire and motivate others!