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For Companies At a Glance
- Tasks: Support daily operations and deliver exceptional customer service in a vibrant boutique.
- Company: Thyme, a family-run destination with a focus on nature and hospitality excellence.
- Benefits: Generous service charge bonuses, 28 days leave, discounts on food and spa treatments.
- Other info: Enjoy a supportive culture with professional development opportunities and a stunning work environment.
- Why this job: Join a passionate team in a beautiful setting and grow your skills in hospitality.
- Qualifications: Experience in retail or customer service, organised, proactive, and detail-oriented.
The predicted salary is between 22000 - 26000 £ per year.
Set in 150 acres of farmland, Thyme is a family‑ran destination: we have a hotel, a spa, a cookery school, restaurants and a farm, we grow our vegetables, fruit & herbs, and we have nature at our heart. A destination for local regulars, London weekenders and international travellers alike, each day brings variety, vibrancy and excitement. We are a team that consistently strives for world‑class guest experience, to celebrate the seasons and immerse guests in our love of the land. Our people are dynamic, passionate, considerate and collaborative, with a culture of learning and progression at our heart.
Why Choose Thyme
- A Flourishing Team: Our team is vibrant, professional and collaborative. With our company values at our heart, the team works together to deliver true hospitality excellence.
- A Connection to the Land: Throughout Thyme, there is plenty of open space and gardens to wander. Our work environments are light and airy, always maintaining a connection to the outside.
- Professional Development: Personal and professional development is at the heart of our people strategy, with training and leadership programmes as well as development plans for all the team.
- Competitive Remuneration: We offer excellent pay and benefits. Our service charge is substantial, and every penny goes to our hardworking team each month.
Role Purpose
The Shop & Operations Assistant supports the smooth day‑to‑day running of the boutique through strong customer service and operational admin support. This role picks up essential shop‑floor and back‑of‑house tasks, ensuring retail standards, customer experience and operational basics are consistently delivered.
Key Responsibilities
- Shop Floor & Customer Support: Deliver excellent customer service as a brand ambassador. Support daily shop‑floor standards: presentation, restocking and cleanliness. Assist customers with product advice and purchases.
- Retail Admin & Operational Support: Monitor boutique inboxes and respond to customer enquiries. Support packaging, online order processing and returns. Order retail supplies, packaging and shop consumables.
- Stock & Sample Coordination: Assist with stock replenishment and basic inventory checks. Support sample sending and returns for suppliers and press. Provide admin support for deliveries and operational routines.
Skills & Experience
- Experience in luxury retail, hospitality or customer‑facing roles.
- Highly organised, proactive and reliable.
- Confident handling admin tasks alongside shop‑floor responsibilities.
- Strong attention to detail and service standards.
Success Measures (KPIs)
- Smooth shop‑floor execution and strong customer experience.
- Reduced operational duplication across the retail team.
- Consistent admin support for stock, orders and boutique operations.
Benefits for the Team
- Exceptionally generous Service Charge bonuses paid monthly.
- 28 days annual leave PA + all staff to have an extra day off on their birthday.
- Healthy & delicious meals on duty prepared by our own Chef’s, and a comfy team room to enjoy on breaks.
- Employee assistance & wellbeing programme.
- High quality, sustainably made, and stylish uniforms provided.
- Free staff parking on site.
- Team rates to stay at Thyme for £150 per night, with the ability to extend this to family.
- 50% off food in both the Ox Barn and the Swan.
- Cookery School discount – all classes are £40 per person, available for you plus 1 guest.
- 50% discount on Spa Treatments.
- 40% discount on our retail range Bertioli.
- Annual staff Christmas Party with dinner, drinks, music & dancing.
- A personalised approach to investment in your professional development.
- Beautiful location with plenty of space to walk and relax during break times.
Thyme is an equal opportunity employer. We are committed to being a successful, caring and welcoming place for all. We are committed to a culture where respect and understanding is fostered, and the diversity of people's backgrounds and circumstances will be positively valued. We will ensure that no applicant receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Our Culture
A welcoming, caring, positive and supportive culture, defined by inclusivity, accountability, and recognition. Effective communication, listening and a commitment to health and wellbeing serve as the bedrock of our culture.
Our Values
- Considerate: Being thoughtful and considerate in our actions and their impact on people and the planet.
- Consistency: Delivering consistency of performance and stability through collaboration and communication.
- Integrity: Always displaying total integrity, creating an environment where respect, honesty, and trust thrive.
- Pride: Having pride in who we are and what we do, and the sophisticated style with which we do it.
- Aspiring: Aspiring to achieve excellence, applauding ambition, and rewarding resilience.
Receptionist employer: Retail
Contact Detail:
Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know Thyme! Familiarise yourself with our values and culture. When you walk in for that interview, show us you understand what makes us tick and how you can contribute to our vibrant team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering excellent experiences, think of examples from your past where you've gone above and beyond for a customer. We love hearing those stories!
✨Tip Number 3
Be proactive during the interview. Ask questions about our operations and how you can support the team. This shows us you're not just interested in the job, but also in being part of our community.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining our unique destination.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We love seeing candidates who are genuinely excited about working in a vibrant environment like Thyme. Share why you’re drawn to our values and how you connect with our mission.
Tailor Your CV: Make sure your CV is tailored to the Shop & Operations Assistant role. Highlight any relevant experience in luxury retail or customer service, and don’t forget to mention your organisational skills. We want to see how you can contribute to our team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate straightforward communication, so make sure your key skills and experiences stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team at Thyme!
How to prepare for a job interview at Retail
✨Know Thyme Inside Out
Before your interview, take some time to research Thyme. Understand their values, mission, and what makes them unique. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Shop & Operations Assistant, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your ability to handle inquiries and provide product advice with confidence.
✨Be Organised and Proactive
Demonstrate your organisational skills during the interview. Discuss how you manage tasks and prioritise responsibilities, especially when juggling shop-floor duties with admin tasks. Being proactive is essential in this role, so share instances where you took initiative.
✨Embrace the Culture of Learning
Thyme values personal and professional development. Be ready to talk about your own growth journey and how you plan to continue developing your skills. Show enthusiasm for training opportunities and how you can contribute to the team’s success.