At a Glance
- Tasks: Lead a night team to manage store operations and ensure excellent customer service.
- Company: Join a leading retailer committed to inclusivity and employee growth.
- Benefits: Enjoy discounts, bonuses, free food, and generous holiday entitlement.
- Other info: Great opportunities for career progression and personal development.
- Why this job: Make a real impact by leading a dynamic team during the night shift.
- Qualifications: Experience in team leadership and delivering outstanding customer service.
The predicted salary is between 30000 - 40000 £ per year.
- What you’ll be doing
- Leading a team overnight to deliver all replenishment activities across the store whilst prioritising deliveries, organising the warehouse and replenishing shelves.
- Often, you will run a full store operation on your own overnight, taking responsibility for the full shift and the safety and wellbeing of colleagues in store.
- Ensuring standards are excellent come morning so we’re ready to serve our customers.
- People management is a significant part of the role, including managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
Our nightshift managers work full-time hours over 4 nights, with a £4,500 premium on top of base salary. Our nightshifts typically run from 22:00 until 08:00.
- What makes a great nightshift manager
- Comfortable with nightshift working and adaptable to the physical and mental impact of these shift patterns, while providing a safe and healthy environment for the team.
- Previous line management responsibilities in a fast-paced, operational environment.
- Resilience to the mental and physical demands of working nights.
- Provides brilliant customer service and coaches a team to do the same.
- Experience delivering and monitoring KPI’s or other performance indicators.
- Capable of managing disciplinaries, performance issues or other employee relations matters.
- Leads operations and is comfortable doing this alone in the absence of more senior management.
- Commits to inclusivity in all actions.
Essential Criteria
- A track record of delivering brilliant customer service and coaching colleagues to do the same.
- Experience leading a team in a fast-paced, customer-facing environment — you’ve motivated others, driven performance, and kept operations running smoothly.
- Operational leadership skills — responsible for store operations in the absence of more senior managers.
- Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement, with measurable impact.
- Experience managing employee relations issues, including performance and absence management.
- Desirable — has worked night shifts in a high-volume, operational environment and adapted to the physical and mental demands of overnight work, creating a safe, supportive atmosphere for the team during out-of-hours trading.
- Leading in our stores
Our management teams are the driving force behind the business.
With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every day for our customers.
They ensure product availability, safety standards, and seamless daily operations.
They are hands-on, sleeves-rolled-up changemakers who make work rewarding for colleagues and provide a superior shopping experience for customers.
Working for us has great rewards
Salary will be dependent on experience, store size, complexity and location. We offer a range of benefits for managers, including:
- Discount card – 10% discount off shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount at Sainsbury’s every Friday and Saturday.
- An annual bonus scheme based on performance.
- Free food and hot drinks for colleagues in all stores.
- Generous holiday entitlement, maternity and paternity leave.
- Pension – employer contributions matching 4-7.5%.
- Sainsbury’s share scheme – discounted investment opportunities.
- Wellbeing support – access to emotional support, counselling, legal and financial advice.
- Colleague networks – networks to help fulfil potential.
- Cycle to Work scheme to hire a bike and cycling equipment, with tax and NI savings.
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
- An inclusive place to work and shop
We are committed to being an inclusive retailer where every colleague can achieve their full potential and every customer feels welcome.
To support this commitment, colleagues may be entitled to enhanced discretionary leave for families and support for carers.
We provide resources to help understand and support roles and teams.
Our internal networks promote true representation and help remove barriers.
We offer development opportunities, including mentorship, training, and career progression, to help colleagues grow.
We celebrate diversity through initiatives and events, fostering inclusion and respect.
If you would like to learn more about our commitment to inclusivity, please take a look here.
Should you require any reasonable adjustments during the application or interview stages, please let us know and we will endeavour to support you.
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StudySmarter Expert Advice🤫
We think this is how you could land Customer and Trading Manager - Nightshift in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Retail. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Retail before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer and Trading Manager - Nightshift in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Retail:Your cover letter is your chance to shine! Tell us why you want to work at Retail specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Retail!
How to prepare for a job interview at Retail
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
