Customer and Trading Manager - Nightshift

Responsibilities

• Leading a team overnight to deliver all replenishment activities across the store while prioritising deliveries, organising the warehouse and replenishing shelves.
• Running full store operation on your own overnight, being responsible for the full shift and the safety and wellbeing of colleagues in store.
• Ensuring that standards are brilliant come morning so the store is ready to serve customers.
• People management includes managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.

Our nightshift managers work full-time hours over 4 nights, as well as receiving a £4,500 premium on top of your base salary (Our nightshifts typically run from 22:00 until 08:00).

Qualifications

• Someone comfortable with nightshift working and adapted to physical/mental impact, understands importance of safe environment for team.
• Previous line management responsibilities in a fast-paced, operational environment.
• Resilience to mental and physical demands of working nights.
• Provides brilliant customer service and coaches a team to do the same.
• Has experience delivering and monitoring KPI's or other performance indicators.
• Can manage disciplinaries, performance issues or other employee relations issues.
• Leads operations and is comfortable doing so alone in absence of senior management.
• Puts inclusivity at heart of everything they do.

Essential Criteria

• A track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience of leading a team in a fast-paced, customer-facing environment – motivated, driven performance and kept operations running smoothly.
• Operational leadership skills – taken responsibility for store operations in absence of more senior managers.
• Demonstrated success in meeting or exceeding KPIs – sales, availability, customer satisfaction or colleague engagement.
• Has managed employee relations issues, including performance and absence management.

Desirable

• Has worked night shifts in a high-volume, operational environment – adapted to physical/mental demands and created a safe, supportive atmosphere for team during out-of-hours trading.

Benefits

Salary will be dependent upon your experience as well as the store size, complexity and location.

• Alongside this, we also offer a great range of benefits for our managers, including:
• Discount card – 10% discount on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount at Sainsbury’s every Friday and Saturday.
• An annual bonus scheme based on our performance.
• Free food and hot drinks provided for colleagues in all stores.
• Generous holiday entitlement, maternity and paternity leave.
• Pension – we’ll match 4-7.5% of your pension contributions.
• Sainsbury’s share scheme – build up an investment at discounted rates.
• Wellbeing support – access to emotional support, counselling, legal and financial advice.
• Colleague networks – link with like-minded people to help fulfil your potential.
• Our Cycle to Work scheme gives you opportunity to hire a new bike and cycling equipment, while saving on tax and NI.
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
• EEO and Reasonable Adjustments

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.

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